Holiday Inn Midtown / 57th St, New York City, Service

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Rank

58th

Out of 676

Holiday Inn Midtown / 57th St	Average Price: $293 Check Rates

Hotel Class:

440 West 57th Street

New York City, 10019 View map

2-Star Hotel Rank: 6 of 144
Average review rating: 3.48

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (135) , Travelocity (52) , TripAdvisor (967) , YahooTravel (46)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) bar (150) bath (27) bathroom (244) bed (159) bill (24) breakfast (227) charge (21) check in (74) check out (32) closet (13) concierge (97) cost (33) deal (39) decor (32) dinner (31) discount (22) downtown (13) fee (19) food (124) front desk (136) gym (16) hotel (1709) housekeeping (37) lobby (130) location (584) lunch (15) manager (73) money (81) neighborhood (28) parking (61) pillow (38) pool (139) price (248) rate (82) recommend (108) refund (14) restaurant (225) room (1729) room service (35) service (207) shower (83) staff (500) street (172) suite (13) towel (58) value (83) view (69) walk (264) wireless (49)

Service

Appears in 207 comments.

70% wrote positive comments about service

The following words were used in comments with Service:
clean (18) concierge (11) customer (23) desk (15) excellent (10) food (19) friendly (19) good (37) great (25) helpful (20) hotel (42) liked (10) location (10) nice (12)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The guest service is exceptional.

"Great Place to Stay in the City " Read full review on TripAdvisor 5/22/2012 Vote

2. They have a very good concierge service that got us some good tickets for a couple of shows, they have a nice bar area but breakfast is nice but priced on high side cheaper outside hotel and there are quite a few places nearby staff are very helpfull, lifts are a little small sometimes you have to wait.

"Perfect hotel a great place to stay " Read full review on TripAdvisor 4/29/2012 Vote

3. The staff is generally pleasant and helpful and we have no complaints about the service.

"Decent hotel, great location " Read full review on TripAdvisor 4/12/2012 Vote

4. excellent service.

"value for money " Read full review on TripAdvisor 3/1/2012 Vote

5. The cafe where breakfast is served doesn't have a lot of ambience, but the service was fast and the food was fine.

"Incredible value for a pretty good room and great location " Read full review on TripAdvisor 2/20/2012 Vote

6. the staff was friendly and helpful at front desk, bell service,restaurant and housekeeping.

"good hotel for the money..not elegant at all but comfortably meets need " Read full review on TripAdvisor 2/9/2012 Vote

7. Concierge service is great and knowledgeable.

"Needs upgrade " Read full review on TripAdvisor 1/19/2012 Vote

8. On a budget and very overwhelmed by so many hotels the Holiday Inn was everything we wanted - a comfy bed, great service, close to subway and great value.

"Best value in New York City! " Read full review on TripAdvisor 1/16/2012 Vote

9. Good location, and good service.

"Nice location, good value " Read full review on TripAdvisor 1/14/2012 Vote

10. Before arriving in New York everyone said how great the service would be and that the hotel would help us with any queries we had, apparently not here.

"Basically boring! " Read full review on TripAdvisor 1/11/2012 Vote