Hilton New York, New York City, Service

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Rank

72nd

Out of 676

Hilton New York	Average Price: $495 Check Rates

Hotel Class:

1335 Avenue of the Americas

New York City, 10019 View map

4-Star Hotel Rank: 30 of 106
Average review rating: 3.9

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (35) , Expedia (97) , Travelocity (29) , TripAdvisor (1809) , YahooTravel (180)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (59) bar (231) bath (64) bathroom (368) bed (316) bill (37) breakfast (536) charge (142) check in (351) check out (72) check-out (43) closet (38) complimentary (56) concierge (140) cost (106) deal (82) decor (62) dinner (54) fee (43) fitness center (29) food (255) front desk (180) gym (75) hotel (2920) housekeeping (110) lobby (401) location (1223) lunch (38) maid (37) manager (61) mini bar (36) money (83) parking (59) pillow (58) price (280) rate (149) recommend (184) restaurant (333) room (2935) room service (115) service (592) shower (169) staff (773) street (250) suite (115) towel (113) value (81) view (228) walk (368) wireless (135)

Service

Appears in 592 comments.

73% wrote positive comments about service

The following words were used in comments with Service:
excellent (40) expectation (30) floor (32) food (30) friendly (36) good (91) great (62) hotel (175) internet (34) liked (30) lobby (31) location (61) new (30)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The hotel was very busy but considering it is the largest in New York I felt the service was pretty good.

"Great trip to NYC " Read full review on TripAdvisor 5/23/2012 Vote

2. Wooden floor, good breakfast, great service and handy location.

"Neat And Tidy " Read full review on TripAdvisor 5/22/2012 Vote

3. I frequently stay at hotels of this caliber for work, but this is the first one to charge for services that have always been free.

"Nice hotel but the nickel and dime you " Read full review on TripAdvisor 5/21/2012 Vote

4. The service is very good and the rooms are clean and comfortable.

"Nice hotel. Great location. " Read full review on TripAdvisor 5/19/2012 Vote

5. Service was excellent.

"An OK Place to Stay " Read full review on TripAdvisor 5/19/2012 Vote

6. Although, the interest never worked and breakfast was average (but service at breakfast was always great!).

"Clean and Good Location " Read full review on TripAdvisor 5/18/2012 Vote

7. The service is nice, but the Bell Captain is poorly organized (very!) - we waited 30 minutes for a valet who called to make us wait, but never came.

"Relief " Read full review on TripAdvisor 5/18/2012 Vote

8. Overall, service was good and efficient.

"A no-surprises Hilton " Read full review on TripAdvisor 5/14/2012 Vote

9. Staff at these places made sure every one received attention and great service despite the volume.

"Big hotel with personal attention " Read full review on TripAdvisor 5/11/2012 Vote

10. Other reviewers have mentioned that maybe it is too big, hence the lack of service.

"Nice hotel, but lacking Hilton Service " Read full review on TripAdvisor 5/11/2012 Vote