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OpinionWell
Rank
72nd
Out of 676

Hilton New York

Average Price: $495  
 
Hotel Class:
1335 Avenue of the Americas
New York City, 10019 View map  
4-Star Hotel Rank: 30 of 106
Average review rating: 3.9
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (35) , Expedia (97) , Travelocity (29) , TripAdvisor (1809) , YahooTravel (180)
SAFE TO BOOK ? (3/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 61 comments. 
52% wrote positive comments about manager
The following words were used in comments with Manager:
attentive (5)   bug (9)   clean (5)   desk (14)   extra (5)   floor (6)   generous (5)   good (6)   helpful (5)   hotel (16)   management (65)   money (4)   new (4)    
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1. We cannot conclude this review without mentioning how nice Madeline makes our visits to the executive lounge breakfast and how welcome Mark Lauer, the general manager makes us feel.
"Wonderful Hotel with Great Personnel and Service " Read full review on TripAdvisor   1/14/2012 Vote      
2. 00 minibar was well over priced for soft drinks at $6.00 for a can of coke so we bought our own from local shops, the whole hotel was well run and very clean I could not fault it, bar area was also very cosy for such a large hotel, concierge was very helpful in keeping us right, house keeping did a great job and the room was cleaned every day with the option of clean bed linen every day if required, I would recommend this hotel to anyone families included, even managers made eye contact and always wished us a good day, as did the house keeping staff, I would return to this hotel time and time again, you are bang in the heart of NYC 6th Ave is less than a 1 minute walk and the main shopping avenue on 5th Avenue would take you less than 6 Minnutes to reach on foot, the restaurant is clean and modern and has a Starbucks coffee shop on the ground level, reception area is huge and immaculate a huge congrations to all of the team here you done a fantastic job from start to finish and I believe in giving credit where credit is due.
"Excellent Hotel " Read full review on TripAdvisor   1/10/2012 Vote      
3. The front office manager joined in and provided a very caring attitude, and advice regarding contacting the Canadian embassy and local police lost and found.
"Great customer service " Read full review on TripAdvisor   10/20/2011 Vote      
4. I would like to commend Amy moreno, executive lounge manager, and her team for a superb service they gave us during our stay in the hotel.
"Felt very important in new york " Read full review on TripAdvisor   9/25/2011 Vote      
5. I was helped the next morning by Amy Moreno, Customer Service Manager, who went out of her way to see that I was moved from my room to a better and noise free room.
"Employees Make all of the Difference " Read full review on TripAdvisor   9/22/2011 Vote      
6. She was very helpful and forwarded our concerns to Agnes Torres, the reservation manager.
"Exceeded my expectations " Read full review on TripAdvisor   8/2/2011 Vote      
7. The managers evening reception was good however the food was limited to cheese, fruit and crackers.
"Excellent location, great Hotel " Read full review on TripAdvisor   6/22/2011 Vote      
8. Prior to a trip to NYC in October, I called the Front Desk Manager of the New York - Hilton and asked if there were any reports of bed bugs.
"BED BUGS " Read full review on TripAdvisor   11/7/2010 Vote      
9. Prior to a trip to NYC in October, I called the Front Desk Manager of the New York - Hilton and asked if there were any reports of bed bugs.
"BED BUGS " Read full review on TripAdvisor   11/7/2010 Vote      
10. While checking in, I overheard the manager helping another guest who had a complaint.
"New Rooms Rock! " Read full review on TripAdvisor   7/3/2009 Vote      
   
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