Back to search results
OpinionWell
Rank
72nd
Out of 676

Hilton New York

Average Price: $495  
 
Hotel Class:
1335 Avenue of the Americas
New York City, 10019 View map  
4-Star Hotel Rank: 30 of 106
Average review rating: 3.9
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (35) , Expedia (97) , Travelocity (29) , TripAdvisor (1809) , YahooTravel (180)
SAFE TO BOOK ? (3/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 180 comments. 
74% wrote positive comments about front desk
The following words were used in comments with Front desk:
bug (8)   complain (8)   concierge (9)   desk (187)   elevator (8)   floor (11)   friendly (10)   helpful (16)   hotel (27)   housekeeping (7)   management (16)   need (12)   rude (7)   service (19)   staff (41)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. Lots of rooms, but the Front Desk staff were very efficient and I only spent a few minutes in line to check in.
"Great meeting/convention place " Read full review on TripAdvisor   5/21/2012 Vote      
2. The hotel itself is very nice, and well equipped, and rooms very comfortable and pleasing, but the front desk and guest services was really disappointing, and not at all what I was used to experiencing in Hilton Hotels.
"Nice hotel, but lacking Hilton Service " Read full review on TripAdvisor   5/11/2012 Vote      
3. However when we checked in all our worries and concerns were sorted in a matter of seconds by the excellent Front Desk Crew.
"Customer Service at Its Best " Read full review on TripAdvisor   5/11/2012 Vote      
4. I stayed one night last week on business and I must say they have done a great job updating the rooms and have managed to deliver terrific personal service - front desk check-in, concierge, doorman - no easy feat in a hotel of this size.
"Pleasantly Surprised " Read full review on TripAdvisor   5/6/2012 Vote      
5. But the quality that stands above all is the superb quality of front desk attention and service.
"The Hilton: An Outstanding service " Read full review on TripAdvisor   4/14/2012 Vote      
6. Front desk was mostly accommodating, late check out, early check in.
"Easter weekend " Read full review on TripAdvisor   4/10/2012 Vote      
7. Room was clean, nice size and the front desk were very pleasant & helpful.
"Great Location " Read full review on TripAdvisor   3/14/2012 Vote      
8. The front desk workers --with the exception of one lady who was having a bad day--was polite and effecient.
"Great location " Read full review on TripAdvisor   3/11/2012 Vote      
9. It took forever to check in and check out--there were 20 people in line and the hotel didn't bother putting more people at the front desk to help them (there were only two people at the front desk even though there was room for six).
"The whole experience was weird and unsettling. " Read full review on TripAdvisor   3/5/2012 Vote      
10. So we went out for shopping and sightseeing the next day, and afterr returning in the evening we found a surprise gift in the room: a bottle of sparkling wine, two champaign glasses and a card from the front desk wishing us a wonderful stay and all the best for our marriage.
"Perfectly located hotel in manhattan, hilton standard ok " Read full review on TripAdvisor   1/28/2012 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
Tools for hotel professionals
© 2010 OpinionWell, LLC, All Rights Reserved