Hilton New York, New York City, Concierge

OpinionWell's Blog

Home » United States » New York » New York Destinations » New York Hotels » Hilton New York

OpinionWell
Rank

72nd

Out of 676

Hilton New York	Average Price: $495 Check Rates

Hotel Class:

1335 Avenue of the Americas

New York City, 10019 View map

4-Star Hotel Rank: 30 of 106
Average review rating: 3.9

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (35) , Expedia (97) , Travelocity (29) , TripAdvisor (1809) , YahooTravel (180)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (59) bar (231) bath (64) bathroom (368) bed (316) bill (37) breakfast (536) charge (142) check in (351) check out (72) check-out (43) closet (38) complimentary (56) concierge (140) cost (106) deal (82) decor (62) dinner (54) fee (43) fitness center (29) food (255) front desk (180) gym (75) hotel (2920) housekeeping (110) lobby (401) location (1223) lunch (38) maid (37) manager (61) mini bar (36) money (83) parking (59) pillow (58) price (280) rate (149) recommend (184) restaurant (333) room (2935) room service (115) service (592) shower (169) staff (773) street (250) suite (115) towel (113) value (81) view (228) walk (368) wireless (135)

Concierge

Appears in 140 comments.

86% wrote positive comments about concierge

The following words were used in comments with Concierge:
clean (8) desk (34) excellent (9) friendly (12) good (6) great (15) helpful (49) hotel (34) lobby (8) location (8) most (7) nice (7) recommend (11) reservation (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Concierge was very helpful and never a long wait in line.

"Nice and Central " Read full review on TripAdvisor 5/7/2012 Vote

2. Best rating for this hotel is for their customer service -- it was friendly on checkin, at Concierge desk (hint: go early, lines are long unless it is early am even though they had 2-3 ladies on duty every time I passed), and in the restaurant.

"Overpriced for the room " Read full review on TripAdvisor 5/2/2012 Vote

3. The concierge, sightseeing and security were excellent, it is a shame their helpful attitude did not extend to other teams.

"Ruined what should have been a special holiday " Read full review on TripAdvisor 4/17/2012 Vote

4. Concierge was ok, helpful trying to find a steakhouse.

"Easter weekend " Read full review on TripAdvisor 4/10/2012 Vote

5. The hotel is a little impersonal but the concierge service is very good.

"Centrally located " Read full review on TripAdvisor 4/5/2012 Vote

6. Concierges were very helpful and thanks to them, we had all our restaurants booked, musicals and concerts tickets booked, tables in bars or clubs reserved as well.

"New York Midtown!!! " Read full review on TripAdvisor 4/4/2012 Vote

7. Concierge staff very knowledgeable and helpful.

"A good hotel with a terrific location " Read full review on TripAdvisor 3/29/2012 Vote

8. The concierge is very helpful in giving directions and recommending nice restaurants.

"Excellent location " Read full review on TripAdvisor 3/27/2012 Vote

9. The concierge was helpful.

"Great Location " Read full review on TripAdvisor 2/21/2012 Vote

10. Staff at the front desk, concierge and executive lounge were uniformly helpful and friendly.

"Great Location friendly & helpful staff " Read full review on TripAdvisor 2/19/2012 Vote