The London NYC, New York City, Front Desk

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Rank

30th

Out of 676

The London NYC	Average Price: $538 Check Rates

Hotel Class:

151 West 54th Street

New York City, 10019 View map

4-Star Hotel Rank: 13 of 106
Average review rating: 4.29

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (12) , Travelocity (18) , TripAdvisor (948) , YahooTravel (17)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (50) bar (235) bath (56) bathroom (339) bed (257) bill (39) breakfast (234) charge (52) check in (114) check out (39) checkout (17) closet (59) complimentary (44) concierge (211) cost (53) deal (39) decor (86) dinner (91) food (201) front desk (135) gym (70) hotel (1645) housekeeping (78) lobby (98) location (597) lunch (20) manager (54) mini bar (18) minibar (20) money (67) pillow (33) price (186) rate (88) recommend (155) restaurant (434) room (1674) room service (143) service (522) sheets (17) shower (298) staff (606) street (83) suite (570) towel (34) tub (41) value (110) view (215) walk (144) walk in (24) wireless (45)

Front desk

Appears in 135 comments.

69% wrote positive comments about front desk

The following words were used in comments with Front desk:
attentive (8) concierge (20) desk (138) doorman (10) efficient (8) friendly (17) great (9) helpful (29) hotel (12) housekeeping (9) management (14) nice (8) rude (8) service (16) staff (63) suite (7) view (8) welcoming (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff were very welcoming, after our long flight from Australia.

"Return visit did not disappoint! " Read full review on TripAdvisor 4/6/2012 Vote

2. From the moment I was greeted at the Front Desk, until my departure, I felt safe, welcomed, and more than comfortable.

"A Cruise Experience in New York City " Read full review on TripAdvisor 4/2/2012 Vote

3. The front desk staff are friendly and helpful.

"Great Mid-town Hotel with Lots of Room " Read full review on TripAdvisor 3/5/2012 Vote

4. The front desk staff were lovely and very helpful whenever we had a question, as were the other service staff.

"Excellent " Read full review on TripAdvisor 2/28/2012 Vote

5. The people are remarkably friendly for such a trendy place - they always smile and welcome me back at the front desk.

"Consistently excellent " Read full review on TripAdvisor 2/7/2012 Vote

6. Upon arriving to the hotel from 12/28/11-1/03/12 we experienced the warm welcome of the Doorman and front desk, the decor, ambiance was great.

""will return" " Read full review on TripAdvisor 2/7/2012 Vote

7. From the doormen to the front desk to everyone employed there the experience was first class.

"Wonderful Experience " Read full review on TripAdvisor 1/19/2012 Vote

8. I wasnt very happy with the view our room had as i was hoping for a view in the central park direction but when i went to the front desk about this the lady helping us was nice enough to take a walk with us and show us a few different rooms and the views they had to help us decide if we wanted to change rooms or not which was very helpful and appreciated.

"Loved it! " Read full review on TripAdvisor 1/17/2012 Vote

9. From the cordial doormen, friendly bellmen, helpful front desk and concierge I wish you all a Happy 2012.

"Always Excellent " Read full review on TripAdvisor 1/1/2012 Vote

10. The staff at the front desk very helpul and the doormen were good about getting cabs.

"A good visit " Read full review on TripAdvisor 12/31/2011 Vote