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Rank
114th
Out of 676

Peninsula New York City

Average Price: $860  
 
Hotel Class:
700 Fifth Avenue at 55th Street
New York City, 10019 View map  
5-Star Hotel Rank: 10 of 29
Average review rating: 4.29
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (41) , Travelocity (4) , TripAdvisor (184) , YahooTravel (10)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 33 comments. 
61% wrote positive comments about front desk
The following words were used in comments with Front desk:
attentive (4)   average (3)   desk (33)   friendly (4)   great (3)   guest (3)   hotel (5)   management (5)   new (4)   night (3)   problem (3)   professional (3)   wrong (3)    
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1. Great rooms, front desk, housekeeping, and the Gotham Lounge were great.
"Fantastic " Read full review on TripAdvisor   5/4/2012 Vote      
2. The only minor complaint I have is the front desk staff, while courteous and efficient, I found that we needed to ask questions to items I would have expected them to be more forthcoming with, for example, our room rate included many extras (breakfast, hotel credit, newspaper, etc.).
"Great City Retreat " Read full review on TripAdvisor   4/14/2012 Vote      
3. Jason Ledoux (the Director of the Front Desk) could not be bothered to pick up the phone to help us work out what the alternative options might be but instead informed his staff that we could pay 300 USD extra a night to upgrade to the next room category (which also has much smaller windows than average for NYC hotels).
"The worst hotel I have stayed at in NYC " Read full review on TripAdvisor   1/6/2012 Vote      
4. Kathleen and Anna at front desk and guest services were very helpful.
"Hurricane Irene shelter " Read full review on TripAdvisor   8/28/2011 Vote      
5. The bellstaff was friendly and welcoming when arriving at the front door and the front desk staff professional and accomodating.
"Doesn't get much better " Read full review on TripAdvisor   9/9/2010 Vote      
6. The bellstaff was friendly and welcoming when arriving at the front door and the front desk staff professional and accomodating.
"Doesn't get much better " Read full review on TripAdvisor   9/9/2010 Vote      
7. While we were checking out I overheard a staff person at the front desk try to get a new chair for a guest because he had back problems.
"Lovely and Posh " Read full review on TripAdvisor   11/1/2009 Vote      
8. We were greeted by name as we passed the front desk in the mornings which was really a nice touch.
"Five star all the way. I highly recommend this hotel. " Read full review on TripAdvisor   9/8/2009 Vote      
9. We were greeted by highly professional and friendly staff at the front desk, the concierge (special thanks to Angela) treated us with great care and made the perfect recommendations to suit our needs (mom and 13 year old daughter), and the room was luxurious, comfortable, and wonderfully serviced including consistent delivery of the New York Times.
"Exceptional Service and Luxury Accomodations " Read full review on TripAdvisor   4/15/2008 Vote      
10. However, the front desk personnel (two different people) did not alert us to any of this (us or our travel mates), we had to ask.
"Great City Retreat " Read full review on TripAdvisor   4/14/2012 Vote      
   
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