10. Finally the amenities - odd way to get up to the pool (maybe get staff to wait by the pool for guests to sign in and not make guests sign in one floor below?), poor pool service (generally the other Peninsula properties would have staff come with cool glasses of water and lay out towels for guests who swim), good gym but generally no staff in sight - have to hunt them down, and the spa is dead quiet with staff standing around waiting for other staff to 'serve' you.