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Rank
75th
Out of 676

New York Marriott Marquis

Average Price: $465  
 
Hotel Class:
1535 Broadway
New York City, 10036 View map  
4-Star Hotel Rank: 31 of 106
Average review rating: 4.25
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (421) , Travelocity (41) , TripAdvisor (1868) , YahooTravel (309)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 56 comments. 
45% wrote positive comments about manager
The following words were used in comments with Manager:
complaints (3)   desk (8)   elevator (3)   floor (3)   guest (3)   hotel (5)   housekeeping (7)   management (60)   night (5)   responsive (4)    
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1. So, the manager send two housekeepers to clean the room and guess what.
"Awful Awful Awful " Read full review on TripAdvisor   9/3/2011 Vote      
2. I called the room service immedietly and conplaibed to the manager who refused to give me the name of the person who was incharge of cleaning my room.
"Awful Awful Awful " Read full review on TripAdvisor   9/3/2011 Vote      
3. We went to the reception area and one of the night duty clerks, who was polite, but on the disinterested side (I was tired so can be a tad abrupt, but never rude) and phoned the housekeeping manager and passed me over.
"Its all about, location, location, location!!! " Read full review on TripAdvisor   5/18/2011 Vote      
4. Sincerely, Leslie Ann Carney Guest Response Manager New York Marriott Marquis 1535 Broadway New York, NY 10036 Phone: 212-704-8743 Fax: 212-930-7611 'They did absolutely nothing or did not take responsibility/ apologize for handling this situtation.
"OVER CHARGED and Charged my CC w/o contact....AND MARRIOTT COPORATE DID NOT HELP BUT RESPOND TO THIS... " Read full review on TripAdvisor   10/21/2010 Vote      
5. The Guest Response Manager at the Marriott Marquis e-mailed me in response to my complaint with an offer to refund me $143.
"Checked out after 2-1/2 hours " Read full review on TripAdvisor   4/8/2010 Vote      
6. Had a minor problem and the manager took care of it.
"A+ Overall " Read full review on TripAdvisor   1/25/2008 Vote      
7. When we were finally freed, the manager, Austin Jones, told us that we were going to be charged $600 for damage to the elevator, because we opened the door to allow air to come in.
"Elevator death trap, BEWARE!!! " Read full review on TripAdvisor   5/20/2012 Vote      
8. I took the room, demanded to see the manager, which didn't happen.
"Decent hotel....but " Read full review on TripAdvisor   5/13/2012 Vote      
9. Hotel management was contacted that morning, mostly to suggest they make sure adjoining room doors are locked up by the housekeepers when strangers are using such rooms---they seemed disinterested, telling us to wait in our room for a manager---a manager who never came to the room.
"surprise surprise " Read full review on TripAdvisor   2/19/2012 Vote      
10. I was TIRED from traveleing all day and I asked to speak with a manager.
"Smack dab in the middle of it all!!! " Read full review on TripAdvisor   2/7/2012 Vote      
   
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