Uncle Billy's Kona Bay Hotel, Kailua-Kona, Service

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Rank

9th

Out of 25

Uncle Billy's Kona Bay Hotel	Average Price: $92 Check Rates

Hotel Class:

75-5739 Alii Dr.

Kailua-Kona, View map

3-Star Hotel Rank: 2 of 8
Average review rating: 2.77

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (36) , TripAdvisor (123) , YahooTravel (22)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (5) balcony (17) bar (6) bathroom (18) beach (18) bed (19) bill (6) breakfast (62) cable (7) charge (7) check in (9) check out (5) checkout (3) complimentary (3) cost (3) deal (7) decor (3) discount (4) downtown (16) exterior (3) fee (3) food (5) front desk (13) hotel (143) housekeeping (3) laundry (4) lobby (7) location (85) manager (3) money (10) ocean (16) parking (35) pool (46) price (41) rate (12) recommend (15) restaurant (32) room (197) service (15) sheets (6) shower (22) staff (47) street (19) towel (16) tub (5) value (12) view (22) walk (22) walk in (3) wireless (11)

Service

Appears in 15 comments.

100% wrote positive comments about service

The following words were used in comments with Service:
clean (2) customer (4) fantastic (2) great (2) historic (2) hotel (3) local (2) location (3)

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1. com/ for CHEAPER rates and better service.

"Shady Kama'aina rates and dirty rooms " Read full review on TripAdvisor 4/25/2012 Vote

2. The service was friendly at the check in and rooms are large, but basic.

"Good price, great location " Read full review on TripAdvisor 5/29/2011 Vote

3. Outstanding service.

"Aloha Spirit " Read full review on TripAdvisor 6/4/2010 Vote

4. I have no idea what the cleaning service does every morning but I'm sure it's not cleaning.

"A Stinky Place.... " Read full review on TripAdvisor 8/13/2009 Vote

5. It was not the nicest place but the location was perfect and the service was great.

"Okay Hotel Great Service " Read full review on Expedia 8/24/2008 Vote

6. My experience here was probably one of the worst when it came to customer service, specifically regarding their Kama'aina (locals) discount.

"Shady Kama'aina rates and dirty rooms " Read full review on TripAdvisor 4/25/2012 Vote

7. I asked the manager on duty, I think her name was Kanoe, why didn't customer service tell me I could bring my HELCO bill.

"Shady Kama'aina rates and dirty rooms " Read full review on TripAdvisor 4/25/2012 Vote

8. The customer service emailed me back and said no, only a Hawaii ID will work.

"Shady Kama'aina rates and dirty rooms " Read full review on TripAdvisor 4/25/2012 Vote

9. I emailed customer service asking them about kama'aina rates because although I am a local I have an out of state ID from my college days.

"Shady Kama'aina rates and dirty rooms " Read full review on TripAdvisor 4/25/2012 Vote

10. I don't know why people expect to get 5-star service or accomodations for 2-star pricing.

"Not bad for the $$ " Read full review on TripAdvisor 3/16/2012 Vote