aloft Portland Airport at Cascade Station, Portland, Service

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Rank

7th

Out of 287

aloft Portland Airport at Cascade Station	Average Price: $135 Check Rates

Hotel Class:

9920 NorthEast Cascades Parkway

Portland, 97220 View map

3-Star Hotel Rank: 3 of 75
Average review rating: 4.38

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (16) , TripAdvisor (307)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (34) bar (139) bath (16) bathroom (33) bed (90) bill (7) breakfast (47) charge (10) check in (42) check out (8) closet (9) complimentary (13) cost (8) deal (14) decor (24) dinner (9) downtown (64) exercise room (7) fee (9) fitness center (7) food (54) front desk (82) gym (18) hotel (557) housekeeping (15) lobby (102) location (94) manager (15) money (14) parking (53) patio (7) pillow (10) pool (81) price (31) rate (28) recommend (34) restaurant (61) room (411) room service (7) service (99) shower (67) shuttle (66) staff (171) street (39) towel (8) value (17) view (14) walk (47) walk in (6) wireless (23)

Service

Appears in 99 comments.

100% wrote positive comments about service

The following words were used in comments with Service:
excellent (15) friendly (13) good (9) great (20) guest (6) helpful (8) hotel (30) housekeeping (6) liked (8) lobby (5) nice (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. They have excellent customer service, retro style,its so nice you will not want to leave the hotel.

"Home of Portlandia " Read full review on TripAdvisor 5/7/2012 Vote

2. Conveniently located near PDX, amazing service and rooms.

"So nice for a quick night away from home. " Read full review on TripAdvisor 5/7/2012 Vote

3. I would also like to say that two employees we met were very helpful and we want to recognize them for there excellent customer service, Leilani and Christine.

"Friends & Family visit " Read full review on TripAdvisor 5/4/2012 Vote

4. I would like to take a moment to compliment the personalized service since a previous review was not as favorable.

"Personalized Service " Read full review on TripAdvisor 1/25/2012 Vote

5. I stay at this hotel about 10 times a year and in every instance, I encounter friendly, courteous staff, clean rooms and excellent service.

"Home away from home for me, business-wise " Read full review on TripAdvisor 1/10/2012 Vote

6. Service was good.

"Modern, chic, fun, convenient, comfortable " Read full review on TripAdvisor 11/14/2011 Vote

7. Both Cody and Brandon provided excellent customer service.

"Cool and hip hotel! " Read full review on TripAdvisor 11/7/2011 Vote

8. Service was fast and efficient and although the live music was a little loud, it was a very nice touch.

"So Portland! " Read full review on TripAdvisor 10/1/2011 Vote

9. The room was clean, the service was friendly and efficient and the price was reasonable.

"Great for One Night " Read full review on TripAdvisor 9/29/2011 Vote

10. Service was very friendly and helpful.

"nice airport hotel " Read full review on TripAdvisor 9/23/2011 Vote