Blue Heron Lakefront Resort a Festiva Resort, Orlando, Manager

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Rank

61st

Out of 543

Blue Heron Lakefront Resort a Festiva Resort	Average Daily Rate: NA Check Rates

Hotel Class:

13428 Blue Heron Beach Drive

Orlando, 32821 View map

4-Star Hotel Rank: 26 of 59
Average review rating: 4.5

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (95) , TripAdvisor (150) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (9) balcony (79) bar (15) bath (27) bathroom (40) beach (25) bed (57) breakfast (17) charge (7) check in (39) cost (7) deal (8) deck (8) dinner (8) downtown (33) fee (18) food (16) front desk (31) hot tub (18) hotel (168) housekeeping (15) lake (114) laundry (16) location (104) maid service (11) manager (17) money (24) parking (74) patio (8) pool (151) price (41) rate (15) recommend (35) restaurant (41) room (281) room service (7) service (42) sheets (8) shower (12) shuttle (38) staff (86) street (15) suite (74) to park (8) towel (29) tub (20) value (16) view (133) walk (32) wireless (8)

Manager

Appears in 17 comments.

83% wrote positive comments about manager

The following words were used in comments with Manager:
clean (3) hotel (3) management (19) problem (2) service (2) towel (2) useful (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Manager MIchelle provides great Customer Service and went out of her way to make sure we were satisfied.

"Location, Location....but some issues " Read full review on TripAdvisor 12/9/2011 Vote

2. Again the Manager had the unit cleaned and carpets shampooed while we were gone.

"Location, Location....but some issues " Read full review on TripAdvisor 12/9/2011 Vote

3. The Manager made sure that the beds were covered with foam pads that made the beds much more comfortable.

"Location, Location....but some issues " Read full review on TripAdvisor 12/9/2011 Vote

4. I not only got a fast reply but the hotel manager Jim gave me a call to speak to me direct.

"Lovely hotel - Friendly staff - Great holiday " Read full review on TripAdvisor 9/7/2011 Vote

5. We had filed a complaint and had a talk with the managers after which our room was finally cleaned.

"Great stay, housekeeping bad " Read full review on TripAdvisor 8/31/2011 Vote

6. When I asked to speak with a manger it seemed to become a problem, I was told there was some kind of a change and they didn't know who was the manager for the desk.