Blue Heron Lakefront Resort a Festiva Resort, Orlando, Front Desk

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Rank

61st

Out of 543

Blue Heron Lakefront Resort a Festiva Resort	Average Daily Rate: NA Check Rates

Hotel Class:

13428 Blue Heron Beach Drive

Orlando, 32821 View map

4-Star Hotel Rank: 26 of 59
Average review rating: 4.5

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (95) , TripAdvisor (150) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (9) balcony (79) bar (15) bath (27) bathroom (40) beach (25) bed (57) breakfast (17) charge (7) check in (39) cost (7) deal (8) deck (8) dinner (8) downtown (33) fee (18) food (16) front desk (31) hot tub (18) hotel (168) housekeeping (15) lake (114) laundry (16) location (104) maid service (11) manager (17) money (24) parking (74) patio (8) pool (151) price (41) rate (15) recommend (35) restaurant (41) room (281) room service (7) service (42) sheets (8) shower (12) shuttle (38) staff (86) street (15) suite (74) to park (8) towel (29) tub (20) value (16) view (133) walk (32) wireless (8)

Front desk

Appears in 31 comments.

84% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (2) desk (32) extremely (2) friendly (7) helpful (8) informative (2) need (2) night (2) welcoming (2) wifi (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk was helpful when we had questions.

"Very nice resort! " Read full review on TripAdvisor 4/7/2012 Vote

2. I checked in at night, so the entire check-in was with the front desk personnel, overall a pleasant experience.

"Nice Place to Stay, Some Things to Work On " Read full review on TripAdvisor 1/7/2012 Vote

3. The staff at the front desk was friendly and helpful, and the rooms at this property are extremely nice.

"Nice Place to Stay, Some Things to Work On " Read full review on TripAdvisor 1/7/2012 Vote

4. Service of the front desk were always friendly and helpful.

"Great service, sticky floors. " Read full review on TripAdvisor 10/3/2011 Vote

5. We were not hounded by any timeshare salespeople and found the front desk staff to be polite and professional.

"Great Value, Good Location, Spacious Rooms, Spectacular Views " Read full review on TripAdvisor 8/26/2011 Vote

6. The front desk was really friendly and gave us our parking pass; we didn't have any issues with the time-share sell.

"Somewhat disappointing, but not all bad. " Read full review on TripAdvisor 8/8/2011 Vote

7. PROS: The front desk staff was very welcoming & friendly.

"All the comforts of home with beautiful views! " Read full review on TripAdvisor 7/25/2011 Vote

8. When we arrived the front desk staff was really friendly and made us feel very welcomed.

"Oh My Gosh (OMG!) The Exclamation Point in Our Disney World Vacation! " Read full review on TripAdvisor 7/1/2011 Vote

9. The people at the front desk were mostly very polite and helpful and the location is good.

"I would recommend it with one caveat " Read full review on TripAdvisor 6/30/2011 Vote

10. just spent 19 days at the resort in room 2108 room was first class every where was nice and clean front desk was always helpful and when outside in pool area someone always seemed to be cleaning .

"we found it the bast hotel in orlando yet " Read full review on TripAdvisor 6/13/2011 Vote