Crowne Plaza Hotel South Beach - Z Ocean Hotel, Miami Beach, Service

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Rank

30th

Out of 468

Crowne Plaza Hotel South Beach - Z Ocean Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1437 Collins Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 3 of 34
Average review rating: 4.26

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (13) , Travelocity (1) , TripAdvisor (150)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (8) balcony (61) bar (58) bath (7) bathroom (38) beach (218) bed (51) bill (17) breakfast (20) charge (18) check in (21) check out (10) concierge (10) cost (9) deal (6) deck (16) dinner (9) fee (30) food (26) front desk (38) hot tub (43) hotel (413) housekeeping (17) lobby (23) location (85) manager (12) mini bar (8) money (13) ocean (114) parking (11) patio (10) pool (130) price (30) rate (23) recommend (31) restaurant (90) room (349) room service (13) service (79) shower (60) spa (22) staff (85) street (58) suite (83) towel (30) valet (11) view (54) walk (36) wet bar (12) wireless (9)

Service

Appears in 79 comments.

80% wrote positive comments about service

The following words were used in comments with Service:
better (6) customer (10) desk (6) excellent (5) expectation (5) fantastic (7) food (6) friendly (4) good (8) great (10) hotel (30) location (5) nice (4)

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1. The bed was heavenly and the turn down service each night was great.

"Amazing stay! " Read full review on TripAdvisor 5/25/2010 Vote

2. Service is very good for a smaller hotel.

"Great Hotel for couples, cold pool/hot tub " Read full review on TripAdvisor 5/9/2010 Vote

3. the check in and service were good.

"Nice but still a work in progress " Read full review on TripAdvisor 1/8/2010 Vote

4. We enjoy the basic luxury of a bar and restaurant with friendly customer service.

"How long does it take to refurbish a bar/restaurant? " Read full review on TripAdvisor 11/24/2009 Vote

5. I received excellent service from the front desk and bellboy (sorry I didn't have any cash to tip him).

"Surpassed expectations " Read full review on TripAdvisor 11/24/2009 Vote

6. It was nice to see everyone being treated with the same high standard and friendly service.

"Fantastic Hotel!! " Read full review on TripAdvisor 11/7/2009 Vote

7. I'm a well seasoned traveler and have had better facilities and service elsewhere.

"Potential to be great, but not there quite yet. " Read full review on TripAdvisor 9/17/2009 Vote

8. The beach was fantastic and we had no issues with the Boucher Brothers service.

"Potential to be great, but not there quite yet. " Read full review on TripAdvisor 9/17/2009 Vote

9. Service was fantastic.

"One of the Best Hotels in South Beach " Read full review on TripAdvisor 7/20/2009 Vote

10. Your customer service overall is fantastic and your hotel is nothing less than amazing, but you should not be shy about getting rid of ignorant and rude staff members.

"One of the Best Hotels in South Beach " Read full review on TripAdvisor 7/20/2009 Vote