Crowne Plaza Hotel South Beach - Z Ocean Hotel, Miami Beach, Concierge

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Rank

30th

Out of 468

Crowne Plaza Hotel South Beach - Z Ocean Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1437 Collins Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 3 of 34
Average review rating: 4.26

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (13) , Travelocity (1) , TripAdvisor (150)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (8) balcony (61) bar (58) bath (7) bathroom (38) beach (218) bed (51) bill (17) breakfast (20) charge (18) check in (21) check out (10) concierge (10) cost (9) deal (6) deck (16) dinner (9) fee (30) food (26) front desk (38) hot tub (43) hotel (413) housekeeping (17) lobby (23) location (85) manager (12) mini bar (8) money (13) ocean (114) parking (11) patio (10) pool (130) price (30) rate (23) recommend (31) restaurant (90) room (349) room service (13) service (79) shower (60) spa (22) staff (85) street (58) suite (83) towel (30) valet (11) view (54) walk (36) wet bar (12) wireless (9)

Concierge

Appears in 10 comments.

60% wrote positive comments about concierge

The following words were used in comments with Concierge:
cool (2) great (3) perfect (2) pool (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The concierge was great and provided lots of discount cards for local restaurants.

"Private roof-top terrace! Awesome location & luxurious accomodations! Loved it! " Read full review on TripAdvisor 8/19/2009 Vote

2. great rooms, the concierge gave us #205 with direct access to the main pool, which by the way is perfect size and super dooper cool.

"Incredible!!! " Read full review on Expedia 7/22/2009 Vote

3. great rooms, the concierge gave us #205 with direct access to the main pool, which by the way is perfect size and super dooper cool.

"Incredible!!! " Read full review on Expedia 7/22/2009 Vote

4. Rooms were cleaned and turned down exactly on time and whatever we needed from concierge we got in a split second.

"One of the Best Hotels in South Beach " Read full review on TripAdvisor 7/20/2009 Vote

5. As soon as we checked in we asked the concierge for a Latin lunch suggestion.

"Poor and Unhelpful Staff " Read full review on TripAdvisor 3/26/2009 Vote

6. The concierge offered to make us dinner reservations at Table 8, it's at the same location as the hotel, and they left a confirmation letter for us in our room when we returned.

"New hotel with excellent location! " Read full review on TripAdvisor 2/12/2008 Vote

7. The concierge had ensured even the smallest detail was met.

"A Honeymoon Paradise in South Beach " Read full review on TripAdvisor 6/25/2007 Vote

8. The service was fantastic!everyone from concierge to the bellhops were constantly looking out for us.

"Best Service!! " Read full review on TripAdvisor 5/18/2007 Vote

9. The only drawback to the stay was an encounter with an arrogant and unbelievably rude concierge at the front desk.

"One of the Best Hotels in South Beach " Read full review on TripAdvisor 7/20/2009 Vote

10. In conclusion, get rid of that horrible concierge guy, add some house music to the lobby and sitting areas outside, and would have been nice to get upgraded to the Penthouse rooms especially being Platinum Members.

"One of the Best Hotels in South Beach " Read full review on TripAdvisor 7/20/2009 Vote