Crowne Plaza Hotel South Beach - Z Ocean Hotel, Miami Beach, Manager

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Rank

30th

Out of 468

Crowne Plaza Hotel South Beach - Z Ocean Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1437 Collins Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 3 of 34
Average review rating: 4.26

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (13) , Travelocity (1) , TripAdvisor (150)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 12 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
complaints (2) desk (4) management (12)

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1. We were greeted with strawberries dipped in chocolate and a wonderful note from the manager congratulating our 1st anniversary.

"One of the Best Hotels in South Beach " Read full review on TripAdvisor 7/20/2009 Vote

2. The manager there took care of the situation quickly and smoothly.

"One of the Best Hotels in South Beach " Read full review on TripAdvisor 7/20/2009 Vote

3. We tried to call the hotel to complain, but the front desk manager was adamant, Never mind, we stole the 3rd chair anyways a while later.

"Wow, Wow, Wow! " Read full review on TripAdvisor 7/4/2009 Vote

4. The front desk clerk impersonated the manager.

"Great location/Lousy Service " Read full review on TripAdvisor 6/15/2009 Vote

5. We called the front desk on the 2nd day of our visit and asked for the manager.

"Great location/Lousy Service " Read full review on TripAdvisor 6/15/2009 Vote

6. About 3 hours later we called back and actually got the manager.

"Great location/Lousy Service " Read full review on TripAdvisor 6/15/2009 Vote

7. The only complaint I have is that the manager didn't give us a late check out even though we were willing to pay.

"One of the better ones in South Beach " Read full review on TripAdvisor 10/26/2008 Vote

8. While trying to voice any concerns and complaints, we were always told that there weren't any Managers available.

"TERRIBLE EXPERIENCE, and service overall. NOT WORTH EXPENSE " Read full review on TripAdvisor 8/21/2008 Vote

9. The manager herself even gave me a personal tour of the suites to show you how much the staff is dedicated.

"I will only stay here while im in Miami!! " Read full review on TripAdvisor 7/30/2008 Vote

10. They finally found the manager around 11:30.

"Awful,,,,just awful! " Read full review on TripAdvisor 9/7/2007 Vote