Crowne Plaza Hotel South Beach - Z Ocean Hotel, Miami Beach, Front Desk

OpinionWell's Blog

Home » United States » Florida » Miami Destinations » Miami Hotels » Crowne Plaza Hotel South Beach - Z Ocean Hotel

OpinionWell
Rank

30th

Out of 468

Crowne Plaza Hotel South Beach - Z Ocean Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1437 Collins Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 3 of 34
Average review rating: 4.26

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (13) , Travelocity (1) , TripAdvisor (150)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (8) balcony (61) bar (58) bath (7) bathroom (38) beach (218) bed (51) bill (17) breakfast (20) charge (18) check in (21) check out (10) concierge (10) cost (9) deal (6) deck (16) dinner (9) fee (30) food (26) front desk (38) hot tub (43) hotel (413) housekeeping (17) lobby (23) location (85) manager (12) mini bar (8) money (13) ocean (114) parking (11) patio (10) pool (130) price (30) rate (23) recommend (31) restaurant (90) room (349) room service (13) service (79) shower (60) spa (22) staff (85) street (58) suite (83) towel (30) valet (11) view (54) walk (36) wet bar (12) wireless (9)

Front desk

Appears in 38 comments.

84% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (2) clerk (4) courteous (3) desk (38) friendly (3) helpful (5) hotel (3) housekeeping (3) informative (5) management (4) rude (3) service (6) small (2) staff (8) towel (2) walking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. There is a small but nicely decorated lobby with a small front desk.

"Great Location - Great Rooms " Read full review on TripAdvisor 7/11/2010 Vote

2. Rebecca at the front desk was AWESOME.

"The most comfortable beds and great service! " Read full review on TripAdvisor 5/28/2010 Vote

3. This caused a big argument with the front desk and they were not professional and blamed us for things missing from the mini bar.

"Hidden Fees... WATCH OUT!!! " Read full review on TripAdvisor 5/18/2010 Vote

4. The front desk clerks are friendly.

"Nice, small, clean " Read full review on Travelocity 2/1/2010 Vote

5. The spa bath on the private terrace was filled within minutes of asking each day as if by magic, and the staff on the front desk were always friendly and helpful.

"A bit different from Deco! " Read full review on TripAdvisor 1/25/2010 Vote

6. I also asked the front desk for help finding a local hotel where other friends were staying and I was given the wrong information.

"OK but not great " Read full review on TripAdvisor 11/19/2009 Vote

7. The restaurant was being refurbished so we can't comment on the food, but the front desk staff were really helpful with directions for shopping and dining out.

"Fantastic Hotel!! " Read full review on TripAdvisor 11/7/2009 Vote

8. And honestly I have to add that after the problem with the room,the girl at the front desk has been very nice,printing for us a couple of things we needed and giving us every information we wanted.

"Beautiful hotel,nice staff " Read full review on TripAdvisor 8/31/2009 Vote

9. You can definely rely on the front desk staff to help you with anything you need.

"Luxury combined with Location and Great Staff made this an amazing weekend stay. " Read full review on TripAdvisor 8/16/2009 Vote

10. From the front desk clerks to housekeeping it was flawless.

"Loved this hotel!!! " Read full review on TripAdvisor 6/30/2009 Vote