Aston Islander on the Beach formerly ResortQuest, Kapaa, Front Desk

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Rank

1st

Out of 41

Aston Islander on the Beach formerly ResortQuest	Average Price: $165 Check Rates

Hotel Class:

440 Aleka Place

Kapaa, 96746 View map

3-Star Hotel Rank: 1 of 9
Average review rating: 3.98

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (99) , TripAdvisor (683) , YahooTravel (31)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (43) balcony (67) bar (189) bath (18) bathroom (76) beach (663) beachfront (21) bed (127) breakfast (106) charge (22) check in (36) check out (33) concierge (13) cost (26) deal (59) decor (15) dinner (53) fee (34) food (113) front desk (133) hot tub (55) hotel (817) housekeeping (32) landscape (19) laundry (35) lobby (100) location (399) lunch (34) money (59) ocean (397) parking (347) patio (19) pool (366) price (122) rate (35) recommend (123) restaurant (216) room (1161) room service (18) service (75) shower (26) staff (285) street (38) suite (14) to park (60) towel (92) value (56) view (322) walk (144) wireless (45)

Front desk

Appears in 133 comments.

72% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (18) helpful (25) hotel (10) liked (5) nice (8) night (8) pleasant (6) problem (12)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. After a couple of hours or so, we were already in bed and we couldn't take the smell anymore , we called the front desk and they were very prompt and nice about it and assigned us a room right away.

"3 rd time and still love it. " Read full review on TripAdvisor 5/3/2012 Vote

2. We were lucky to get Lara as our front desk help she was absolutely amazing and helped us with everything we needed.

"Loved it!!! " Read full review on TripAdvisor 3/31/2012 Vote

3. First, the front desk staff was very helpful and actually quite charming.

"Very pleasing stay! " Read full review on TripAdvisor 3/27/2012 Vote

4. The front desk was very attentive and we felt the aloha spirit from the first day to our last day.

"Relaxing, relaxing, relaxing " Read full review on TripAdvisor 3/11/2012 Vote

5. Lara greated us every day with a big smile at the front desk.

"Excellent Once Again! " Read full review on TripAdvisor 3/5/2012 Vote

6. The remote control did not work and the front desk person told me she did not have any batteries, and recommended I let the front dest know the next day.

"Not as great upon closer inspection " Read full review on TripAdvisor 12/29/2011 Vote

7. The grounds are well maintained and the front desk staff were friendly and gave good dining recommendations all within walking distance (Monico's Taquiera - great mexican and fabulous margaritas).

"great location - lots of good eating places nearby! " Read full review on TripAdvisor 12/2/2011 Vote

8. Front desk staff was always friendly and glad to answer any questions.

"Great location " Read full review on TripAdvisor 11/7/2011 Vote

9. Front desk staff was helpful and friendly.

"Great waterfront location! " Read full review on TripAdvisor 11/2/2011 Vote

10. It wouldn't be a big deal except that on nights where we parked somewhere like the curb, the front desk would call in the morning and tell us to move it.

"Good hotel, parking not great " Read full review on TripAdvisor 10/11/2011 Vote