Hilton Grand Vacations Club at Waikoloa Beach Resort, Waikoloa, Front Desk

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Rank

3rd

Out of 18

Hilton Grand Vacations Club at Waikoloa Beach Resort	Average Price: $476 Check Rates

Hotel Class:

69-550

Waikoloa, 96738 View map

4-Star Hotel Rank: 4 of 12
Average review rating: 4.49

OpinionWell Value Index: 3

Traveler reviews analyzed: TripAdvisor (103)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (21) balcony (9) bar (19) bath (15) bathroom (18) beach (90) bed (6) breakfast (11) cabana (4) charge (3) check in (6) check out (4) closet (7) concierge (5) cost (7) deal (7) deck (4) dinner (16) discount (7) fee (7) fitness center (4) food (34) front desk (17) hotel (102) landscape (5) laundry (3) lobby (9) location (29) lunch (10) money (5) ocean (21) parking (26) patio (4) pool (135) price (12) rate (6) recommend (20) restaurant (32) room (101) service (18) shower (15) shuttle (44) spa (4) staff (43) suite (33) towel (12) tub (8) value (5) view (30) walk (28)

Front desk

Appears in 17 comments.

40% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (3) desk (21) friendly (2) helpful (4) park (2) personable (2) staff (4)

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1. I'm not saying the front desk didn't try, it just seemed like they gave up too easily.

"HGVA Waikaloa Beach: the good, the bad, the ugly " Read full review on TripAdvisor 2/16/2012 Vote

2. No one came back to clean the room and when we asked the cleaning crew we were told we needed to call the front desk to request cleaning.

"Not all it could be .... " Read full review on TripAdvisor 7/26/2011 Vote

3. When I enquired about a doctor for my baby the front desk were very helpful, and the next day the lady at the desk asked how he was feeling.

"Hawaii (big Island) is breathtaking! " Read full review on TripAdvisor 1/14/2009 Vote

4. it's only a minor hassle at the Hilton to check in at front desk, get wristbands at activities desk, get parking pass at valet parking desk.

"A Great Timeshare Trade " Read full review on TripAdvisor 3/18/2012 Vote

5. However, having speant the first 2 of 9 days here, a polite request to the front desk promptly rewarded us with a move to a top floor suite.

"High quality rooms and stuff " Read full review on TripAdvisor 2/23/2012 Vote

6. In any case, the staff at the front desk (and all over) were top-drawer.

"High quality rooms and stuff " Read full review on TripAdvisor 2/23/2012 Vote

7. How many times did I have to see the front desk staff come out and discipline children while the parents, blissfully oblivious, continued to be so.

"Amazing " Read full review on TripAdvisor 1/31/2012 Vote

8. Reported it to front desk at least twice, but was never fixed.

"Nice condo; lots of amenities " Read full review on TripAdvisor 10/31/2011 Vote

9. We called the front desk and within 15 minutes a guy was there to fix it.

"Lovely apartments near to everything " Read full review on TripAdvisor 5/30/2011 Vote

10. On several different occasions when I called customer services or the front desk, the phone rang for several minutes( I timed it on my watch) before someone would finally answer.

"OK, poor service. " Read full review on TripAdvisor 6/20/2010 Vote