Barton Creek Resort & Spa, A KSL Luxury Resort, Austin, Front Desk

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Rank

20th

Out of 287

Barton Creek Resort & Spa, A KSL Luxury Resort	Average Price: $340 Check Rates

Hotel Class:

8212 Barton Club Drive

Austin, 78735 View map

4-Star Hotel Rank: 10 of 23
Average review rating: 3.69

OpinionWell Value Index: 2

Traveler reviews analyzed: YahooTravel (8) , MyTravelGuide (4) , TripAdvisor (273) , Travelocity (3) , Expedia (26)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (30) balcony (29) bar (41) bath (19) bathroom (39) bed (53) bill (19) breakfast (76) charge (32) check in (24) check out (10) complimentary (10) cost (23) deal (16) dinner (45) downtown (23) fee (32) fitness center (20) food (129) front desk (27) gym (18) hot tub (11) hotel (235) housekeeping (17) lobby (17) location (49) lunch (13) manager (14) massage (35) money (17) parking (20) pool (119) price (42) rate (35) recommend (41) restaurant (75) room (433) room service (23) service (129) shower (16) shuttle (11) spa (196) staff (177) steam (14) suite (23) towel (11) valet (19) value (16) view (66) walk (28)

Front desk

Appears in 27 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
excellent (2) friendly (3)

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1. Ultimately it was corrected, and without any hassell from the front desk staff.

"Beautiful resort but check your statement upon checkout " Read full review on TripAdvisor 5/20/2012 Vote

2. It seemed no one knew we had any kind of package deal except the front desk.

"Beautiful resort but check your statement upon checkout " Read full review on TripAdvisor 5/20/2012 Vote

3. The service from the bellmen to the front desk to the convention team was friendly and excellent.

"An Older Classy Resort " Read full review on TripAdvisor 4/14/2012 Vote

4. Every staff member was extra friendly & Brooks at the front desk is the most professional 'young' man I have encountered in a long time.

"When can we go back? " Read full review on TripAdvisor 2/28/2010 Vote

5. I say both rooms because I had to switch out of my first room due to construction noise, but the front desk happily accommodated my request.

"Comfortable Stay though a bit noisy " Read full review on TripAdvisor 4/7/2009 Vote

6. The front desk also had plenty TSA banned toiletries available that they handed out no charge.

"Good over all experience " Read full review on TripAdvisor 8/28/2008 Vote

7. The lady at the front desk was very friendly and did an excellent job.

"Loved Barton Creek Resort & Spa " Read full review on TripAdvisor 8/20/2007 Vote

8. When I called the front desk I was told it was the pipes in the hotel, and that they would have to call the maintenance guy out.

"2nd visit at Christmas time - beautiful resort but rooms need to be replanned " Read full review on TripAdvisor 12/17/2011 Vote

9. When I checked out I reminded the front desk that I would be picking up the tab for my clients rooms.

"Great resort, Horrible customer service " Read full review on TripAdvisor 12/12/2011 Vote

10. The front desk promised to sort out all the various internet charges but I have yet to review my bill with a calculator to make sure they did.

"Where's the Turkey? " Read full review on TripAdvisor 11/28/2011 Vote