10. (To be clear, though, what I wanted did not include a restaurant (I'm in NYC, for gods' sakes), a bar (I don't really drink), a health club or pool (too busy being in the city))To start with, the desk staff was absolutely friendly and had me checked in in ~2 minutes, including handing me the free wifi password and emphasizing the free water in the room, or at the desk as I wanted, and everything else they had to offer.