3. Henry, the guest service manager was attentive and checked us out in no time flat and guided us to luggage storage at the hotel while we 'saw the city', which was very helpful, as we were planning on renting a locker at Grand Central for the day before we caught the train(this saved us a trip to GC and money on a locker(s)) We were impressed and very pleased with our stay and plan on staying there again when we return for our next visit.