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OpinionWell
Rank
84th
Out of 676

Crowne Plaza Times Square Manhattan

Average Price: $439  
 
Hotel Class:
1605 BROADWAY Manhattan
New York City, 10019 View map  
4-Star Hotel Rank: 33 of 106
Average review rating: 4.29
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (6) , Expedia (89) , MyTravelGuide (941) , TripAdvisor (1208) , YahooTravel (56)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 85 comments. 
60% wrote positive comments about manager
The following words were used in comments with Manager:
cares (4)   customer (7)   desk (10)   free (4)   generous (5)   guest (5)   helpful (9)   hotel (22)   lobby (7)   management (89)   new (4)   night (6)   secure (6)   service (11)   staff (10)   trip (4)    
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1. Got free Wi Fi and when we needed anything Susana the Front Office Manager was extremely helpful.
"Good service " Read full review on TripAdvisor   5/21/2012 Vote      
2. They arranged for me to use the safe in reception free of charge and the manager was apologetic and gave me 35000 priority points as an apology.
"Great staff on reception and good customer service " Read full review on TripAdvisor   5/12/2012 Vote      
3. Before leaving Toronto to begin the drive I called ahead and informed a manager that I wouldbe proposing to my then girlfriend while in NYC and asked if they could do anything to make the trip more memorable.
"Made my weekend " Read full review on TripAdvisor   1/19/2012 Vote      
4. General Manager Gerry Hughes cares about hotel customers (as is evident from his posts on this site), and this concern shows in all aspects of the hotel.
"Superb in All Regards " Read full review on TripAdvisor   11/14/2011 Vote      
5. Thanks to the sales manager, Donna, for making our Anniversary stay a memorable one, we will always treasure.
"NYC Experience " Read full review on TripAdvisor   10/26/2011 Vote      
6. Given the relentless recession, I expected the worst, BUT WAS THRILLED by the beautiful renovations, and the extraordinary greeting I received from Leo, their newly promoted Guest Services Manager.
"Back to the Glory-Days: Exceptional Experience and Real CUSTOMER SERVICE! " Read full review on TripAdvisor   7/29/2011 Vote      
7. Leon, the Lobby Manager along with a lovely young woman at the desk, responded to our request immediately and with compassion.
"Service and Consideration at its best! " Read full review on TripAdvisor   7/9/2011 Vote      
8. The front manager spoke with me personally and checked in again during my 5 night stay to make sure there were no other issues.
"Felt like royalty at the Crowne " Read full review on TripAdvisor   6/7/2011 Vote      
9. What excellent customer service from the Manager, Gerry Hughes and his wonderful assistant Sylvia.
"Great customer service bar none. " Read full review on TripAdvisor   5/22/2011 Vote      
10. Linton, the Lobby manager, was particularly helpful and kind when I had to pick up a package from the front desk.
"Great Location and Service " Read full review on TripAdvisor   4/6/2011 Vote      
   
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