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Rank
17th
Out of 197

The Fairmont Copley Plaza Hotel

Average Daily Rate: NA  
 
Hotel Class:
138 Saint James Avenue
Boston, 02116 View map  
4-Star Hotel Rank: 15 of 38
Average review rating: 4.55
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (66) , TripAdvisor (308)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Housekeeping
Appears in 14 comments. 
83% wrote positive comments about housekeeping
The following words were used in comments with Housekeeping:
exceptional (2)   liked (3)   loud (2)   offers (2)    
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1. This may not seem like a big deal - but the point is that the housekeeping staff noticed what we liked and made sure we had it.
"It's the little things... " Read full review on TripAdvisor   2/27/2012 Vote      
2. From the Concierge/Bell Hops/Door Staff to the Front Desk to the Restaurant/Bar to the Housekeeping, the service was exceptional.
"Exceptional staff & service! Lovely dog-friendly hotel. " Read full review on TripAdvisor   3/11/2011 Vote      
3. From the Concierge/Bell Hops/Door Staff to the Front Desk to the Restaurant/Bar to the Housekeeping, the service was exceptional.
"Exceptional staff & service! Lovely dog-friendly hotel. " Read full review on TripAdvisor   3/11/2011 Vote      
4. Outstanding housekeeping.
"Wonderful! " Read full review on TripAdvisor   7/15/2010 Vote      
5. The staff there were great and friendly from the housekeeping, waiters, doormens, front desk (gold level) supervisors Brad and Sara.
"Stunning, beautiful hotel with great service!! " Read full review on TripAdvisor   4/12/2010 Vote      
6. Props go out to - can't recall her name but she was the head of housekeeping.
"Staff was great - whole building and infrastructure needs rehab " Read full review on TripAdvisor   1/23/2012 Vote      
7. The next morning at checkout the front desk gave a feeble effort at checking with housekeeping and then offered no resolution.
"Second time here, great location but housekeeping leaves a bad taste " Read full review on TripAdvisor   8/14/2011 Vote      
8. I was left with a bad taste in my mouth and wondered what other personal items had been inspected during my stay by housekeeping.
"Second time here, great location but housekeeping leaves a bad taste " Read full review on TripAdvisor   8/14/2011 Vote      
9. I called the housekeeping supervisor and she even came up to see the room but had little to offer.
"Second time here, great location but housekeeping leaves a bad taste " Read full review on TripAdvisor   8/14/2011 Vote      
10. From the bellmen, the front desk attendants, housekeeping and food and beverage staff, I was always made to feel like a valued guest of the hotel.
"Most exceptional customer service of any Fairmont hotel I have stayed at " Read full review on TripAdvisor   7/5/2011 Vote      
   
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