The Fairmont Copley Plaza Hotel, Boston, Concierge

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Rank

17th

Out of 197

The Fairmont Copley Plaza Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

138 Saint James Avenue

Boston, 02116 View map

4-Star Hotel Rank: 15 of 38
Average review rating: 4.55

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (66) , TripAdvisor (308)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (31) bar (82) bath (8) bathroom (97) bed (69) bill (11) breakfast (81) charge (31) check in (37) closet (23) complimentary (12) concierge (71) cost (15) deal (10) decor (18) dinner (21) discount (8) downtown (9) fee (9) fitness center (8) food (51) front desk (62) hotel (694) housekeeping (14) lobby (87) location (219) lunch (12) manager (21) money (16) parking (19) pillow (13) price (53) rate (37) recommend (36) restaurant (95) room (673) room service (34) service (154) shower (44) staff (235) street (69) suite (28) towel (12) tub (13) valet (16) value (18) view (42) walk (56) walk in (8) wireless (21)

Concierge

Appears in 71 comments.

87% wrote positive comments about concierge

The following words were used in comments with Concierge:
excellent (5) extremely (5) floor (9) friendly (10) great (8) guest (6) happy (3) helpful (17) hotel (13) nice (7)

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1. My family stays on the concierge level and are treated like royalty.

"Almost there.... " Read full review on TripAdvisor 5/3/2012 Vote

2. On the plus side, the concierge service was excellent.

"Great location, good concierge but front desk needs help! " Read full review on TripAdvisor 1/19/2012 Vote

3. The rooms were expected but the concierge service was just the best.

"Amazing stay " Read full review on TripAdvisor 1/12/2012 Vote

4. the staff were incredibly (genuinely) nice, and the concierge gave us some very helpful info.

"great location, beautiful hotel, center of it all " Read full review on TripAdvisor 11/13/2011 Vote

5. The concierges helped me arrange a surprise birthday cake for my husband via exchanged emails from the UK, and scheduled a walk with the doggy-in-residence, Catie Copley.

"Walk Catie! " Read full review on TripAdvisor 10/31/2011 Vote

6. Umbrellas from the concierge and lots of good advice.

"Great hotel " Read full review on TripAdvisor 10/29/2011 Vote

7. Concierge was great - restaurant recommendation was excellent (Giacomo's Boston).

"Great location, great customer service " Read full review on TripAdvisor 10/26/2011 Vote

8. Joe Fallon the concierge was particularly helpful in planning my days while my husband was in the conference.

"Great hotel, great location, great service! " Read full review on TripAdvisor 10/9/2011 Vote

9. The front desk and concierge personnel were very polite, efficient, helpful and friendly.

"Exceptional Value " Read full review on TripAdvisor 8/9/2011 Vote

10. The concierge was eager to help us, even with family friendly places to visit and eat.

"Grand Hotel in a Perfect Location " Read full review on TripAdvisor 7/28/2011 Vote