Hilton Washington Embassy Row, Washington DC, Concierge

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Rank

78th

Out of 279

Hilton Washington Embassy Row	Average Price: $283 Check Rates

Hotel Class:

2015 Massachusetts Avenue NorthWest

Washington DC, 20036 View map

4-Star Hotel Rank: 21 of 30
Average review rating: 3.95

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (35) , Travelocity (4) , TripAdvisor (129) , YahooTravel (5)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (11) bar (20) bath (3) bathroom (30) bed (29) breakfast (81) charge (14) check in (22) check out (7) check-out (3) complimentary (10) concierge (8) cost (4) deal (9) decor (3) dinner (5) fee (5) fitness center (4) food (9) front desk (28) gym (8) hotel (269) lobby (25) location (113) manager (9) money (9) neighborhood (18) parking (18) pillow (4) pool (31) price (35) rate (21) recommend (24) restaurant (71) room (284) room service (10) service (47) sheets (3) shower (12) staff (86) street (12) suite (4) towel (6) tub (3) valet (10) valet parking (8) value (12) view (16) walk (23) wireless (17)

Concierge

Appears in 8 comments.

66% wrote positive comments about concierge

The following words were used in comments with Concierge:
happy (3) helpful (2) lounge (2) tiny (2) useful (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Concierge has never been at the desk in the 3 times we've sought help, pool is tiny, shower not working, tiny room, ice machines not functioning, staff, except for valet parkers and lifeguard, are not very happy.

"Don't do it... " Read full review on TripAdvisor 8/28/2010 Vote

2. Last time i stayed here, as a Hilton Honors member, i used the concierge service for the evening happy hour and also for breakfast.

"Cutting Back on Services " Read full review on TripAdvisor 11/2/2009 Vote

3. Room was quietPriceGreat rooftop pool and sundeckConsPoor concierge service, did not know essentials about DCWorn down, Not cleaned, found an old cellphone (!) by the bedSmell in fitness centerIn conclusion, Worth a stay if you can get a good rate.

"Good value-IF you get the right price " Read full review on TripAdvisor 7/6/2010 Vote

4. According to the front desk clerk, the concierge lounge and accompanying services have been discontinued.

"Sub-par Hilton " Read full review on TripAdvisor 2/23/2010 Vote

5. )But, and this is the key point, since the concierge room was located at the back of the restaurant, this means that they have completely cut out their concierge service, something i am not aware of having happened at any other Hilton Hotel property.

"Cutting Back on Services " Read full review on TripAdvisor 11/2/2009 Vote

6. There is no evening happy hour or drink service and no breakfast concierge service any more.

"Cutting Back on Services " Read full review on TripAdvisor 11/2/2009 Vote

7. The staff was not helpful at all, and there was no concierge for our entire stay (6 days).

"Great location but poor service, poor rooms, poor value. " Read full review on TripAdvisor 10/10/2009 Vote

8. Needless to say, it was busy and we had to wait to use a computer, but when another guest complained, management offered use of the computer in the concierge lounge -- very courteous.

"very pleased with our stay " Read full review on TripAdvisor 9/8/2009 Vote