The Ritz-Carlton, Kapalua, Lahaina, Service

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Rank

6th

Out of 91

The Ritz-Carlton, Kapalua	Average Price: $566 Check Rates

Hotel Class:

1 Ritz Carlton Drive

Lahaina, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (10) , TripAdvisor (725)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (30) balcony (45) bar (79) bath (20) bathroom (63) beach (393) bed (56) breakfast (158) cabana (48) charge (18) check in (46) complimentary (29) concierge (75) cost (30) deal (38) decor (30) dinner (81) fee (30) food (247) front desk (48) gym (30) hotel (740) housekeeping (47) landscape (20) lobby (62) location (158) lunch (45) manager (18) massage (37) money (50) ocean (184) parking (38) pool (474) price (87) rate (53) recommend (110) restaurant (240) room (651) room service (26) service (375) shower (36) shuttle (62) spa (106) staff (260) suite (148) towel (77) valet (50) value (27) view (270) walk (137)

Service

Appears in 375 comments.

76% wrote positive comments about service

The following words were used in comments with Service:
excellent (20) expectation (16) food (45) friendly (17) good (27) great (50) hotel (68) liked (16) nice (21) night (15) outstanding (16) pool (63) resort (19)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. If you are a honeymooner or a couple who likes awesome views, good service and serenity-this is it.

"Heaven on earth-worth every penny " Read full review on TripAdvisor 10/1/2010 Vote

2. Great service awesome facilities, nice golf pro shop.

"Awesome. " Read full review on TripAdvisor 9/16/2010 Vote

3. We had a Club Level room and the service was superb.

"PERFECTION!!! " Read full review on TripAdvisor 9/13/2010 Vote

4. The service was the best we have seen in a while - everyone was very friendly, accommodating, knew our names, went above call of duty many times.

"Fabulous Hotel - Superb Service! " Read full review on TripAdvisor 9/10/2010 Vote

5. Everything about the hotel was top notch- the service, ammenities, staff - Perfect.

"Could not have been nicer! " Read full review on TripAdvisor 9/8/2010 Vote

6. The service was wonderful and Kapalua is a very nice beach.

"Checked out the new Residential Suites what a room with a great view and wonderful service " Read full review on TripAdvisor 9/2/2010 Vote

7. The service is impeccable and the lobby staff is very approachable and service oriented.

"It's doesn't get any better than this... " Read full review on TripAdvisor 8/27/2010 Vote

8. The service was spectacular, the rooms are beautiful, the view can't be beat -- I could go on forever.

"Fabulous, fabulous, fabulous!! " Read full review on TripAdvisor 8/24/2010 Vote

9. The service is exceptional, the rooms are fantastic (though i hope you are out exploring the island).

"Disregard all reviews but mine. I just got back. This hotel is heaven. " Read full review on TripAdvisor 8/23/2010 Vote

10. All in all, a beautiful place, but better service can be had elsewhere.

"Beautiful, but not 5 stars " Read full review on TripAdvisor 8/14/2010 Vote