The Ritz-Carlton, Kapalua, Lahaina, Manager

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Rank

6th

Out of 91

The Ritz-Carlton, Kapalua	Average Price: $566 Check Rates

Hotel Class:

1 Ritz Carlton Drive

Lahaina, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (10) , TripAdvisor (725)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (30) balcony (45) bar (79) bath (20) bathroom (63) beach (393) bed (56) breakfast (158) cabana (48) charge (18) check in (46) complimentary (29) concierge (75) cost (30) deal (38) decor (30) dinner (81) fee (30) food (247) front desk (48) gym (30) hotel (740) housekeeping (47) landscape (20) lobby (62) location (158) lunch (45) manager (18) massage (37) money (50) ocean (184) parking (38) pool (474) price (87) rate (53) recommend (110) restaurant (240) room (651) room service (26) service (375) shower (36) shuttle (62) spa (106) staff (260) suite (148) towel (77) valet (50) value (27) view (270) walk (137)

Manager

Appears in 18 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
free (2) inconvenient (2) management (18)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Maybe a new manager.

"Beautiful property, information breakdown. " Read full review on TripAdvisor 8/15/2010 Vote

2. Only after we talked to the engineers and demanded to talk to the desk manager did they move our rooms.

"Not what I expected from a Ritz Carlton - disappointing " Read full review on TripAdvisor 6/28/2010 Vote

3. I went to the Front Desk and asked to speak with a Manager to discuss my experience.

"Not a Ritz " Read full review on TripAdvisor 3/23/2010 Vote

4. I was told to have a seat in the lobby and a manager would see me shortly.

"Not a Ritz " Read full review on TripAdvisor 3/23/2010 Vote

5. The manager, Vany, was dismissive to the point of being insulting.

"This is not a Ritz. " Read full review on TripAdvisor 8/31/2009 Vote

6. When I spoke with the manager the next morning, she apologized for the inconvenience of the room and breakfast was offered free of charged.

"5-star price tag but less than 3-star treatment in customer service " Read full review on TripAdvisor 6/17/2009 Vote

7. When I spoke with the manager the next morning, she apologized for the inconvenience of the room and breakfast was offered free of charged.

"5-star price tag but less than 3-star treatment in customer service " Read full review on TripAdvisor 6/17/2009 Vote

8. The manager told me that 'ocean view' rooms don't necessary have a view of the ocean.

"Make sure a few things have been taken care of before staying here... " Read full review on TripAdvisor 3/2/2009 Vote

9. I discussed it with the pool manager and he very promptly asked the workers to move their sawing and hammering down the hill where it wouldn't disturb us.

"Stunning, luxurious, perfect! " Read full review on TripAdvisor 1/15/2009 Vote

10. I worked with Lani, the Food & Beverage Manager, through emails and phone calls and was a bit nervous since we had never met face to face.

"Destination Wedding at the Ritz " Read full review on TripAdvisor 10/22/2008 Vote