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Rank
6th
Out of 91

The Ritz-Carlton, Kapalua

Average Price: $566  
 
Hotel Class:
1 Ritz Carlton Drive
Lahaina, 96761 View map  
5-Star Hotel Rank: 1 of 2
Average review rating: 4.09
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (10) , TripAdvisor (725)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 18 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
free (2)   inconvenient (2)   management (18)    
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1. Maybe a new manager.
"Beautiful property, information breakdown. " Read full review on TripAdvisor   8/15/2010 Vote      
2. Only after we talked to the engineers and demanded to talk to the desk manager did they move our rooms.
"Not what I expected from a Ritz Carlton - disappointing " Read full review on TripAdvisor   6/28/2010 Vote      
3. I was told to have a seat in the lobby and a manager would see me shortly.
"Not a Ritz " Read full review on TripAdvisor   3/23/2010 Vote      
4. I went to the Front Desk and asked to speak with a Manager to discuss my experience.
"Not a Ritz " Read full review on TripAdvisor   3/23/2010 Vote      
5. The manager, Vany, was dismissive to the point of being insulting.
"This is not a Ritz. " Read full review on TripAdvisor   8/31/2009 Vote      
6. When I spoke with the manager the next morning, she apologized for the inconvenience of the room and breakfast was offered free of charged.
"5-star price tag but less than 3-star treatment in customer service " Read full review on TripAdvisor   6/17/2009 Vote      
7. When I spoke with the manager the next morning, she apologized for the inconvenience of the room and breakfast was offered free of charged.
"5-star price tag but less than 3-star treatment in customer service " Read full review on TripAdvisor   6/17/2009 Vote      
8. The manager told me that 'ocean view' rooms don't necessary have a view of the ocean.
"Make sure a few things have been taken care of before staying here... " Read full review on TripAdvisor   3/2/2009 Vote      
9. I discussed it with the pool manager and he very promptly asked the workers to move their sawing and hammering down the hill where it wouldn't disturb us.
"Stunning, luxurious, perfect! " Read full review on TripAdvisor   1/15/2009 Vote      
10. However, when we arrived there was message from her saying she would be off the night of our party but that the bar manager had everything arranged.
"Destination Wedding at the Ritz " Read full review on TripAdvisor   10/22/2008 Vote      
   
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