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The Ritz-Carlton, Kapalua
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OpinionWell
Rank
6th
Out of 91
The Ritz-Carlton, Kapalua
Average Price: $566
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Hotel Class:
1 Ritz Carlton Drive
Lahaina, 96761
View map
5-Star Hotel Rank:
1 of 2
Average review rating:
4.09
OpinionWell Value Index:
3
Traveler reviews analyzed:
Expedia
(
10
)
,
TripAdvisor
(
725
)
SAFE TO BOOK ?
(0/5 issues found)
Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:
Construction:
No recent comments about construction were found.
Noise:
No recent comments about noise were found.
Room Smell:
No recent comments about room smell were found.
Parking Fees:
No recent comments about parking fees were found.
Bed Bugs:
No recent comments about bed bugs were found.
Search reviews for other problems
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
All
Positive
Negative
Keyword Search
amenity
(30)
balcony
(45)
bar
(79)
bath
(20)
bathroom
(63)
beach
(393)
bed
(56)
breakfast
(158)
cabana
(48)
charge
(18)
check in
(46)
complimentary
(29)
concierge
(75)
cost
(30)
deal
(38)
decor
(30)
dinner
(81)
fee
(30)
food
(247)
front desk
(48)
gym
(30)
hotel
(740)
housekeeping
(47)
landscape
(20)
lobby
(62)
location
(158)
lunch
(45)
manager
(18)
massage
(37)
money
(50)
ocean
(184)
parking
(38)
pool
(474)
price
(87)
rate
(53)
recommend
(110)
restaurant
(240)
room
(651)
room service
(26)
service
(375)
shower
(36)
shuttle
(62)
spa
(106)
staff
(260)
suite
(148)
towel
(77)
valet
(50)
value
(27)
view
(270)
walk
(137)
See more
Manager
Appears in 18 comments.
100% wrote positive comments about
manager
The following words were used in comments with
Manager:
free
(2)
inconvenient
(2)
management
(18)
Users can vote for helpful comments, which are saved in the
Most helpful
section.
Sort by:
Date
Votes
Negative first
Positive first
See all
1.
Maybe a new
manager
.
"Beautiful property, information breakdown. "
Read full review
on
TripAdvisor
8/15/2010
Vote
2.
Only after we talked to the engineers and demanded to talk to the desk
manager
did they move our rooms.
"Not what I expected from a Ritz Carlton - disappointing "
Read full review
on
TripAdvisor
6/28/2010
Vote
3.
I was told to have a seat in the lobby and a
manager
would see me shortly.
"Not a Ritz "
Read full review
on
TripAdvisor
3/23/2010
Vote
4.
I went to the Front Desk and asked to speak with a
Manager
to discuss my experience.
"Not a Ritz "
Read full review
on
TripAdvisor
3/23/2010
Vote
5.
The
manager
, Vany, was dismissive to the point of being insulting.
"This is not a Ritz. "
Read full review
on
TripAdvisor
8/31/2009
Vote
6.
When I spoke with the
manager
the next morning, she apologized for the inconvenience of the room and breakfast was offered free of charged.
"5-star price tag but less than 3-star treatment in customer service "
Read full review
on
TripAdvisor
6/17/2009
Vote
7.
When I spoke with the
manager
the next morning, she apologized for the inconvenience of the room and breakfast was offered free of charged.
"5-star price tag but less than 3-star treatment in customer service "
Read full review
on
TripAdvisor
6/17/2009
Vote
8.
The
manager
told me that 'ocean view' rooms don't necessary have a view of the ocean.
"Make sure a few things have been taken care of before staying here... "
Read full review
on
TripAdvisor
3/2/2009
Vote
9.
I discussed it with the pool
manager
and he very promptly asked the workers to move their sawing and hammering down the hill where it wouldn't disturb us.
"Stunning, luxurious, perfect! "
Read full review
on
TripAdvisor
1/15/2009
Vote
10.
However, when we arrived there was message from her saying she would be off the night of our party but that the bar
manager
had everything arranged.
"Destination Wedding at the Ritz "
Read full review
on
TripAdvisor
10/22/2008
Vote
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