The Ritz-Carlton, Kapalua, Lahaina, Front Desk

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Rank

6th

Out of 91

The Ritz-Carlton, Kapalua	Average Price: $566 Check Rates

Hotel Class:

1 Ritz Carlton Drive

Lahaina, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (10) , TripAdvisor (725)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (30) balcony (45) bar (79) bath (20) bathroom (63) beach (393) bed (56) breakfast (158) cabana (48) charge (18) check in (46) complimentary (29) concierge (75) cost (30) deal (38) decor (30) dinner (81) fee (30) food (247) front desk (48) gym (30) hotel (740) housekeeping (47) landscape (20) lobby (62) location (158) lunch (45) manager (18) massage (37) money (50) ocean (184) parking (38) pool (474) price (87) rate (53) recommend (110) restaurant (240) room (651) room service (26) service (375) shower (36) shuttle (62) spa (106) staff (260) suite (148) towel (77) valet (50) value (27) view (270) walk (137)

Front desk

Appears in 48 comments.

83% wrote positive comments about front desk

The following words were used in comments with Front desk:
better (4) concierge (4) desk (52) friendly (6) garden (4) helpful (4) housekeeping (5) liked (4) ocean (5) offers (6) pool (6) rating (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff was friendly and accomodating, the concierge was knowledgeable of local area attractions for a family and offered great dining options both on property and off.

"What an amazing property and incredible staff " Read full review on TripAdvisor 7/8/2010 Vote

2. The front desk, like most front desks, was horrible.

"Wonderful place..except pool boys and front desk! " Read full review on TripAdvisor 6/21/2010 Vote

3. The front desk staff was extremely nice and accommodating - even after I had an issue, which they patiently helped me resolve.

"An Amazing Anniversary Experience " Read full review on TripAdvisor 5/24/2010 Vote

4. The service at the hotel was very good from the Valet, Front Desk, and most Servers.

"Great Hotel......Pricey Drinks and Food " Read full review on TripAdvisor 4/28/2010 Vote

5. We called to the Front Desk to ask about a better view and were told that the view we had was the best available.

"Not a Ritz " Read full review on TripAdvisor 3/23/2010 Vote

6. At the time of check in, the front desk staff is very friendly and enthustic.

"Lovely stay at the Ritz... " Read full review on TripAdvisor 11/25/2009 Vote

7. we suffered for a few more hours and went back to the front desk to speak with a new attendant.

"This is not a Ritz. " Read full review on TripAdvisor 8/31/2009 Vote

8. From my personal experience, I agree with the low ratings for the following reasons:- When we arrived at the front desk, our first impression was disappointing at best.

"This is not a Ritz. " Read full review on TripAdvisor 8/31/2009 Vote

9. The housekeeping to the front desk staff are wonderful and truely made it a wonderful experiance.

"A Class Act In Maui " Read full review on TripAdvisor 8/30/2009 Vote

10. Front desk was outstanding; very helpful and friendly.

"HIGHLY Disappointing " Read full review on TripAdvisor 2/2/2009 Vote