ResortQuest Mahana at Kaanapali (formerly Aston), Lahaina, Service

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Rank

5th

Out of 91

ResortQuest Mahana at Kaanapali (formerly Aston)	Average Price: $281 Check Rates

Hotel Class:

110 Kaanapali Shores Place

Lahaina, 96761 View map

3-Star Hotel Rank: 1 of 20
Average review rating: 4.49

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (72) , MyTravelGuide (1) , Travelocity (13) , TripAdvisor (732) , YahooTravel (29)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (58) balcony (129) bar (48) bath (74) bathroom (91) beach (660) bed (133) breakfast (98) charge (25) check in (48) check out (19) closet (19) concierge (43) cost (20) deal (33) decor (41) dinner (92) discount (25) fee (27) food (114) front desk (154) hot tub (60) hotel (487) housekeeping (31) laundry (38) lobby (55) location (227) lunch (41) maid service (28) money (67) ocean (426) parking (101) patio (24) pool (402) price (90) rate (27) recommend (174) restaurant (208) room (973) service (125) shower (54) spa (21) staff (248) street (99) suite (79) towel (74) value (41) view (672) walk (205) wireless (28)

Service

Appears in 125 comments.

95% wrote positive comments about service

The following words were used in comments with Service:
clean (7) customer (12) desk (14) enjoy (7) food (10) friendly (8) good (17) great (20) hotel (13) housekeeping (11) location (6) nice (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Excellent customer service with a smile to go with a very clean condo.

"Made our trip to Maui even better! " Read full review on TripAdvisor 5/22/2012 Vote

2. We really loved our 11 days on Maui, thanks in no small part to our experience with the Mahana and the service we enjoyed from all the staff members there.

"Superb " Read full review on TripAdvisor 4/25/2012 Vote

3. We ate down the beach at Dukes on several occasions enjoying the great service there.

"Superb " Read full review on TripAdvisor 4/25/2012 Vote

4. Great service.

"Great Condo - 414 and 1101 " Read full review on TripAdvisor 4/24/2012 Vote

5. Apparently the room is serviced daily but we left our Do Not Disturb sign on as we didn't think it was necessary for our short stay.

"Amazing ocean views " Read full review on TripAdvisor 4/15/2012 Vote

6. Daily coffee,laundry soap, safe key, newspaper and housecleaning service were also included, and the Mahana provides free parking for guests which was wonderful.

"Wonderfully private, super location! " Read full review on TripAdvisor 4/5/2012 Vote

7. Service was great too.

"Gorgeous location, wonderful hotel! " Read full review on TripAdvisor 3/8/2012 Vote

8. No services and staff unhelpful.

"Dumpy hotel with lumpy bed " Read full review on TripAdvisor 3/7/2012 Vote

9. Overall, nice view, decent service, but cleanliness of rooms not great.

"Not bad not great ! " Read full review on TripAdvisor 12/5/2011 Vote

10. I especially was happy with the service we got from the Executive Housekeeping Manager (Susan) - she assisted me with getting back an entire drawer of clothing I left (my fault, and I was ready to write it off) - which included souvenirs, and items I could never replace from past trips and events.

"Getaway for two! " Read full review on TripAdvisor 11/26/2011 Vote