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Rank
2nd
Out of 27

Hanalei Bay Resort (formerly Aston)

Average Price: $146  
 
Hotel Class:
5380 Honoiki Road
Princeville, 96722 View map  
3-Star Hotel Rank: 1 of 6
Average review rating: 3.91
OpinionWell Value Index: 10
Traveler reviews analyzed: YahooTravel (30) , MyTravelGuide (5) , Expedia (42) , TripAdvisor (634)
SAFE TO BOOK ? (0/5 issues found)
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Service
Appears in 89 comments. 
83% wrote positive comments about service
The following words were used in comments with Service:
better (6)   customer (9)   desk (8)   food (7)   friendly (8)   golf (8)   good (9)   great (8)   helpful (6)   location (6)   nice (7)    
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1. The unit is a fair walk from the parking lot with quite a hill, but the resort has 24 hour golf cart service to help you with your luggage and getting to and from the unit.
"Two weeks in paradise with a view that will never change " Read full review on TripAdvisor   5/7/2012 Vote      
2. The grounds, the unit, the service -everything was very good.
"Two weeks in paradise with a view that will never change " Read full review on TripAdvisor   5/7/2012 Vote      
3. Guest services were friendly, prompt and accommodating.
"Beautiful Resort for a great price " Read full review on TripAdvisor   3/2/2012 Vote      
4. Every detail was perfect from the friendly service to the magnificent rooms.
"Unit 4301-2-3 is pure heaven! " Read full review on TripAdvisor   1/24/2012 Vote      
5. Good service from staff despite all the physical problems.
"HBR Review " Read full review on TripAdvisor   1/9/2012 Vote      
6. It's a bit of a bare boned operation, but the golf cart service is great (if needed - we rarely did) and the staff are friendly.
"4104, 5 & 6 - Units are great alone for a couple or all together for family! " Read full review on TripAdvisor   7/17/2011 Vote      
7. Minus - There's a cleaning service fee, but then they ask you to empty your own trash and clean your room every other day.
"Pluses and Minuses " Read full review on TripAdvisor   6/23/2011 Vote      
8. Overall, it's a really lovely, peaceful beautiful resort but needs a few improvements on amenities and services to make it absolutely perfect.
"Beautiful and peaceful but lacking in some areas.... " Read full review on TripAdvisor   3/4/2011 Vote      
9. Needs better service in terms of restaurants and could use a shuttle to the airport and possibly the shopping centre (100 dollar cab ride to the airport, 10 dollars to the centre).
"Beautiful Spot, Great Value, Could be Improved " Read full review on TripAdvisor   2/25/2011 Vote      
10. We rented through Aloha Condos and were happy with their service.
"We Loved HBR & Condo 7201 was small but perfect " Read full review on TripAdvisor   2/23/2011 Vote      
   
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