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Rank
2nd
Out of 27

Hanalei Bay Resort (formerly Aston)

Average Price: $146  
 
Hotel Class:
5380 Honoiki Road
Princeville, 96722 View map  
3-Star Hotel Rank: 1 of 6
Average review rating: 3.91
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (42) , MyTravelGuide (5) , TripAdvisor (634) , YahooTravel (30)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 24 comments. 
75% wrote positive comments about manager
The following words were used in comments with Manager:
complain (2)   desk (2)   experience (2)   generous (2)   good (2)   great (2)   helpful (4)   management (24)    
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1. The manager was intermittently helpful, as were most of the staff, but several were deliberately deceptive ('pool will be open in 40 hours - just refilling it'- never opened the entire week), and we were locked out by a repeatedly non-repaired door cylinder 3 times.
"Find out in advance what is open - GREAT condo, but HBR not a "Resort" now " Read full review on TripAdvisor   1/19/2012 Vote      
2. Hanalei Bay Resort is beautiful, and contrary to rental managers of smaller resorts who warned us it was the biggest one in Princeville and would feel crowded, it never felt that way at all (and my husband and I are NOT a fan of crowds or noise).
"Unit 8133 - Absolutely Gorgeous!! " Read full review on TripAdvisor   6/4/2011 Vote      
3. Eventually, I contacted the property manager, and I have to say it was a relief to finally speak with someone exceptionally nice & sympathetic with our situation.
"Terrible Cleaning & So-so Service " Read full review on TripAdvisor   3/21/2011 Vote      
4. Good communication with the manager & the staff at Aloha Condos.
"Better than expected for the price " Read full review on TripAdvisor   4/21/2010 Vote      
5. Also, I would like to thank the owners and manager who helped rearrange schedules so that we could stay in those two units.
"Would stay here again without hesitation! " Read full review on TripAdvisor   1/28/2010 Vote      
6. Scott the manager is very accomodating and helpful.
"Beautiful views, perfect location,but Time Share rooms need maintenance " Read full review on TripAdvisor   11/3/2009 Vote      
7. I also enjoyed having drinks and pupus with the wonderful General Manager, Jim Braman, who I had the good luck to work with at the Sheraton Kaua'i - Jim is a wonderful guy and it was great to get caught up with him and hear about the resort and the plans for the great new restaurant that used to be Bali Hai.
"Wonderful property with incredible views, pool, etc. " Read full review on TripAdvisor   6/13/2008 Vote      
8. I called Hanalei Bay resorts directly for help and was told they would have their manager Lillian call me.
"customer service " Read full review on TripAdvisor   5/30/2011 Vote      
9. luckily the property manager had arrived early that day, so I went over to her office and explained the situation.
"Terrible Cleaning & So-so Service " Read full review on TripAdvisor   3/21/2011 Vote      
10. Under the newish general manager, the resort is moving forward with plans for renovations and improvements.
"God's backyard must look like Hanalei Bay Resort " Read full review on TripAdvisor   8/9/2010 Vote      
   
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