Hanalei Bay Resort (formerly Aston), Princeville, Front Desk

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OpinionWell
Rank

2nd

Out of 27

Hanalei Bay Resort (formerly Aston)	Average Price: $146 Check Rates

Hotel Class:

5380 Honoiki Road

Princeville, 96722 View map

3-Star Hotel Rank: 1 of 6
Average review rating: 3.91

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (5) , TripAdvisor (634) , YahooTravel (30)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (44) balcony (45) bar (140) bath (25) bathroom (105) beach (506) bed (135) breakfast (42) charge (24) check in (53) check out (17) closet (14) concierge (14) cost (21) deal (41) decor (16) dinner (55) fee (54) food (80) front desk (60) hot tub (55) hotel (182) landscape (29) lobby (32) location (178) lunch (30) manager (24) massage (15) money (29) ocean (74) parking (79) patio (19) pool (434) price (80) rate (23) recommend (103) restaurant (287) room (586) service (89) shower (33) shuttle (29) spa (21) staff (153) street (15) suite (17) towel (59) value (22) view (596) walk (187) wireless (14)

Front desk

Appears in 60 comments.

88% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (3) helpful (6) management (4) need (4) nice (5)

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1. whilst shops/restaurants a 10 minute drive away there is nothing you can walk to apart from St Regis which is on the upper scale in pricing- The staff at the front desk are generally disinterested and there to hand you your keys- The construction.

"Beautiful views....unreal beach " Read full review on TripAdvisor 12/28/2011 Vote

2. All in all I would not recommend this resort until all the renovations are complete and perhaps they get new management or front desk staff.

"could be wonderful but.... " Read full review on TripAdvisor 12/26/2011 Vote

3. The maintenance and housekeeping staff are wonderful and helpful - the front desk staff need a lesson in customer service.

"Very disappointing - shabby and needs updating " Read full review on TripAdvisor 10/7/2011 Vote

4. front desk staff is friendly.

"great pool " Read full review on TripAdvisor 6/18/2011 Vote

5. Staff (bell man, front desk, gardener, electrician, etc was very friendly, hospitable and greeted you every time you saw them but HBR seem to be understaffed and spread thin.

"VRBO Valued condo but no restaurant or bar. " Read full review on TripAdvisor 9/15/2010 Vote

6. The buildings are quite old, and the services are limited (no poolside waiters, spa services or butlers, the people at the front desk are nice but overworked, and the room services can be frustratingly slow).

"Still the most beautiful place in the world " Read full review on TripAdvisor 8/27/2009 Vote

7. The front desk personal were more than accommodating.

"South Pacific Returns!!! " Read full review on Expedia 8/12/2009 Vote

8. The front desk people were wonderful.

"Fabulous time, awesome view Hanalei Bay Resort 5201/5202. " Read full review on TripAdvisor 7/13/2009 Vote

9. The grounds were beautiful and people at the front desk were very nice.

"Do not stay here!!!! " Read full review on TripAdvisor 10/19/2008 Vote

10. The front desk service was very professional.

"Beautiful location, quite a bargain " Read full review on TripAdvisor 9/26/2008 Vote