Hyatt Regency Austin, Austin, Front Desk

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Rank

5th

Out of 287

Hyatt Regency Austin	Average Price: $220 Check Rates

Hotel Class:

208 BARTON SPGS Road

Austin, 78704 View map

4-Star Hotel Rank: 2 of 23
Average review rating: 3.99

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (1179) , Travelocity (6) , TripAdvisor (314) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (22) balcony (20) bar (88) bathroom (62) bed (67) bill (11) breakfast (92) brunch (8) charge (27) check in (44) check out (17) checkout (9) concierge (21) cost (23) deal (10) decor (21) dinner (17) downtown (138) fee (13) food (61) front desk (42) gym (18) hotel (555) housekeeping (19) lake (173) lobby (57) location (169) parking (86) patio (19) pillow (8) pool (50) price (66) rate (41) recommend (35) restaurant (109) room (536) room service (25) service (107) shower (25) shuttle (9) staff (148) street (60) suite (10) to park (14) towel (14) valet (19) value (13) view (163) walk (114) wireless (28)

Front desk

Appears in 42 comments.

38% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (2) checkout (2) clerk (4) desk (43) helpful (3) hotel (6) nice (3) night (4) problem (3) professional (2) sad (2) service (6) staff (7) valet (3) walking (2) wifi (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We had a wonderful experience with Edwin Ryu - the front desk agent.

"Excellent Customer Service and Beautiful Hotel " Read full review on TripAdvisor 9/29/2011 Vote

2. Nice front desk staff, very helpful.

"Mixed Experience " Read full review on TripAdvisor 7/14/2011 Vote

3. After a stressful battle with traffic, we arrived @ Hyatt Regency and were warmly welcomed by the doorman, an employee just inside the doors as well as the front desk receptionist.

"Peaceful Stay " Read full review on TripAdvisor 6/2/2010 Vote

4. Carlos at the front desk made sure I was taken care of - very sweet, helpful and professional.

"Great Experience at the Hyatt Regency! " Read full review on TripAdvisor 10/1/2009 Vote

5. They were consistently accommodating and helpful - at the front desk, the concierge, and the waitstaff for our conference meals.

"Good conference hotel, great location " Read full review on TripAdvisor 10/1/2009 Vote

6. Staff in the hotel, especially at the front desk, were very attentive to our needs and always professional.

"Great hotel with many qualities " Read full review on TripAdvisor 4/5/2009 Vote

7. The service from the bellmen, front desk, and valet was consistently good all weekend.

"Football Weekend in Austin " Read full review on Expedia 11/20/2008 Vote

8. When we arrived, the front desk looked at me like I was crazy.

"Balcony...bait and switch " Read full review on YahooTravel 7/10/2008 Vote

9. The front desk was very friendly and we were checked in quickly.

"Great stay at the Hyatt Regency Austin " Read full review on TripAdvisor 5/16/2008 Vote

10. had to get Front Desk involved both times and they finally got it handled.

"The Stars at Night Are Big & Bright... " Read full review on TripAdvisor 5/9/2012 Vote