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Rank
5th
Out of 287

Hyatt Regency Austin

Average Price: $220  
 
Hotel Class:
208 BARTON SPGS Road
Austin, 78704 View map  
4-Star Hotel Rank: 2 of 23
Average review rating: 3.99
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (40) , MyTravelGuide (1179) , Travelocity (6) , TripAdvisor (314) , YahooTravel (19)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Concierge
Appears in 21 comments. 
100% wrote positive comments about concierge
The following words were used in comments with Concierge:
friendly (5)   helpful (13)   liked (2)   lobby (3)   nice (3)   personable (3)   pleasant (2)   recommend (2)    
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1. Eventually after contacting the hotel I was put in touch with a very helpful, friendly, professional concierge who promised to personally arrange rose petals in a path from the door to the bed and in the shape of a rose on the bed along with champagne and chocolate covered strawberries.
"absolutely perfect wedding night and a great value " Read full review on TripAdvisor   4/11/2012 Vote      
2. After finding my friendly concierge, however, she was able to get us in the room without spoiling the surprise for my new bride, who of course was delighted beyond words at the extra care and preparation for such a special occasion.
"absolutely perfect wedding night and a great value " Read full review on TripAdvisor   4/11/2012 Vote      
3. The staff was extremely friendly and so helpful, especially the concierge Giovanni and Ben, a waiter we met during our breakfasts each morning.
"A Wonderful Stay " Read full review on TripAdvisor   10/16/2011 Vote      
4. The concierge was very helpful at getting us maps of the area and giving us ideas about how to sight-see.
"A little outdated but great stay " Read full review on TripAdvisor   7/19/2011 Vote      
5. The bell staff, valets, wait staff and concierge were all extremely helpful and friendly.
"Nice Room, Good Location, Excellent Staff " Read full review on TripAdvisor   10/28/2010 Vote      
6. Use the concierge-he was very helpful with recommendations for restaurants.
"Republic of Texas Rally 2010 " Read full review on TripAdvisor   6/14/2010 Vote      
7. The concierge was very friendly in informing us on the ins and outs of the hotel.
"Lovely hotel on the lake " Read full review on Travelocity   2/1/2010 Vote      
8. Most of the staff were extremely nice, but the concierge seemed to be more interested in talking with her co-workers than helping the guests (saying "you need something?" with an exasperated sigh doesn't exactly exude customer service), although to be fair a couple of days later she did allow us to print off our boarding passes (after we wrangled her away from her co-workers).
"Nice hotel, but they'll nickel and dime you to death " Read full review on TripAdvisor   9/9/2009 Vote      
9. The concierge was very helpful with helping us select a restaurant.
"Great Hotel, Great Location " Read full review on TripAdvisor   4/19/2009 Vote      
10. From the bellhops to the cafe staff to the concierge, they were all very pleasant and helpful, and that really makes a difference for me.
"Nice Staff, Above Average Room " Read full review on TripAdvisor   1/28/2009 Vote      
   
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