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OpinionWell
Rank
50th
Out of 165

Grand Waikikian at Hilton Hawaiian Village

Average Price: $406  
 
Hotel Class:
1811 Ala Moana Boulevard
Honolulu, 96815 View map  
4-Star Hotel Rank: 14 of 17
Average review rating: 3.83
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (5) , TripAdvisor (89)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 11 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
 
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1. When I saw the tiny studio I pleaded with management to give me something better and both managers Steve and Shiho went above and beyond to make my vacation a pleasant one.
"Great rooms, first class amenities, great service " Read full review on TripAdvisor   12/7/2011 Vote      
2. We were told a manager would correct the mistake and call us back right away.
"Stay somewhere else...Outrigger Reef is nice! " Read full review on TripAdvisor   1/23/2009 Vote      
3. I told her that this was not my job to do and that I would like to speak to her manager.
"Excellent stay " Read full review on TripAdvisor   1/16/2009 Vote      
4. On the positive side we did do a lot of complaining and each time we did the managers were VERY nice and listened sympathetically to our issues.
"Opening week at the Grand Waikikian! " Read full review on TripAdvisor   12/28/2008 Vote      
5. We had very good service from all staff, and were even given a late check-out by the manager.
"Beautiful new Grand Waikikian " Read full review on TripAdvisor   6/20/2009 Vote      
6. Again, I went to the office to speak to a manager.
"Stay somewhere else...Outrigger Reef is nice! " Read full review on TripAdvisor   1/23/2009 Vote      
7. I was told that a manager would get back to me that evening with a solution.
"Stay somewhere else...Outrigger Reef is nice! " Read full review on TripAdvisor   1/23/2009 Vote      
8. A manager called me a few hours later but could not give me a solution and said someone else would call me 'first thing in the morning.
"Stay somewhere else...Outrigger Reef is nice! " Read full review on TripAdvisor   1/23/2009 Vote      
9. When we returned to the hotel that evening I requested to speak to a manager.
"Stay somewhere else...Outrigger Reef is nice! " Read full review on TripAdvisor   1/23/2009 Vote      
10. Within the hour, the Manager did the booking and personally came out to our room to drop the receipt and new keys.
"Excellent stay " Read full review on TripAdvisor   1/16/2009 Vote      
   
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