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Rank
50th
Out of 165

Grand Waikikian at Hilton Hawaiian Village

Average Price: $406  
 
Hotel Class:
1811 Ala Moana Boulevard
Honolulu, 96815 View map  
4-Star Hotel Rank: 14 of 17
Average review rating: 3.83
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (5) , TripAdvisor (89)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 14 comments. 
50% wrote positive comments about front desk
The following words were used in comments with Front desk:
helpful (2)   hotel (3)   liked (2)   service (2)   staff (3)   walking (2)   warn (2)    
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1. We walked over to the Hilton HHonors guest line and were quickly checked in by a very gracious and efficient front desk staff (I wish I could remember her name.
"We Loved The GW..and I AM a very Discerning Guest!! " Read full review on TripAdvisor   1/8/2011 Vote      
2. When we checked in the front desk lady was very nice but warned us about the housekeeping.
"DISAPPOINTING FOR THE MONEY " Read full review on TripAdvisor   9/21/2010 Vote      
3. Pros: Leis upon arrival; great customer service at both front desk and concerige; beautiful view at 24th floor oceanview unit; HHV is an amazing facility complete with shops and restaurants; HHV is walking distance to most sights in Waikiki.
"Beautiful Unit! " Read full review on TripAdvisor   12/31/2009 Vote      
4. Hotel management told me to wait a day, and the front desk may be able to help.
"Great Property, Poor Service so far " Read full review on TripAdvisor   1/3/2009 Vote      
5. We clearly specified that we would need two baby seats (we checked this again when the front desk called to confirm the booking).
"Ok but service wasn't great " Read full review on TripAdvisor   12/8/2011 Vote      
6. I will say that one of the front desk ladies could use some aloha spirit but everyone else went out of their way for us.
"Best of Both Worlds " Read full review on TripAdvisor   2/2/2011 Vote      
7. The staff (doormen, front desk, maids) were all very friendly and helpful.
"We Loved The GW..and I AM a very Discerning Guest!! " Read full review on TripAdvisor   1/8/2011 Vote      
8. Not once and we called, went by the front desk and asked and nothing.
"DISAPPOINTING FOR THE MONEY " Read full review on TripAdvisor   9/21/2010 Vote      
9. It was my first time staying in a HGV property and assumed it would operate like a hotel but I found guest services and the front desk to be indifferent.
"Nice Units " Read full review on TripAdvisor   7/28/2010 Vote      
10. I asked front desk if they could do the booking for us and was spoken to by a rather rude young lady who addressed me as ' you folks' which I thought was terribly inappropriate.
"Excellent stay " Read full review on TripAdvisor   1/16/2009 Vote      
   
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