Sheraton Waikiki, Honolulu, Service

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OpinionWell
Rank

18th

Out of 165

Sheraton Waikiki	Average Price: $282 Check Rates

Hotel Class:

2255 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 8 of 17
Average review rating: 3.71

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (80) , MyTravelGuide (157) , Travelocity (18) , TripAdvisor (1223) , YahooTravel (36)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (71) balcony (245) bar (284) bathroom (232) beach (904) bed (240) breakfast (264) charge (120) check in (232) check out (71) closet (44) complimentary (40) concierge (101) cost (68) deal (88) deck (37) decor (37) dinner (96) discount (33) fee (157) food (336) front desk (175) hot tub (43) hotel (2640) housekeeping (103) lobby (280) location (743) lunch (55) manager (133) money (94) ocean (713) parking (174) pool (1811) price (186) rate (139) recommend (178) restaurant (455) room (2607) room service (40) service (435) shower (106) spa (49) staff (676) street (75) suite (149) towel (165) value (50) view (1088) walk (226) wireless (54)

Service

Appears in 435 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
best (23) concierge (20) customer (41) desk (28) excellent (34) food (27) friendly (31) good (51) great (76) guest (31) helpful (22) hotel (97) location (32) management (26)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service is very good.

"Mixed bag " Read full review on TripAdvisor 5/22/2012 Vote

2. Just when you have thought that the property was the best, they go and take service up a notch and personalize your checkin/checkout process, lei you with a nut (male) flower (female) lei and welcome you to the property and explain everything.

"I got leid here and much much more " Read full review on TripAdvisor 5/19/2012 Vote

3. This hotel - location, condition, customer service, everything - will make your vacation perfect.

"Excellent Property " Read full review on TripAdvisor 5/13/2012 Vote

4. Excellent, friendly service by all hotel staff we encountered.

"Awesome! " Read full review on TripAdvisor 5/8/2012 Vote

5. If you go --- do go to Ingredients and say hello to Isabelle, Michelle and Ropita --- and you will get a beautiful smile and wonderful service.

"12 days of being with friends - like Family " Read full review on TripAdvisor 5/7/2012 Vote

6. We were very impressed by the helpful service given to us by the concierge, Tommy B.

"Thank you Tommy B " Read full review on TripAdvisor 5/1/2012 Vote

7. Her knowable and helpful services are provided while you soak up the sun and sip on a cool drink.

"Great Pool Side Hospitality " Read full review on TripAdvisor 4/27/2012 Vote

8. Sun, relaxing and service - That is the good life.

"Great Pool Side Hospitality " Read full review on TripAdvisor 4/27/2012 Vote

9. The hotel was clean, recently remodeled and the service overall was good.

"Great Location, Fun Pool " Read full review on TripAdvisor 4/17/2012 Vote

10. Another person traveling in our party had terrific service at the spa - a facial and a massage for her husband.

"Great Location, Fun Pool " Read full review on TripAdvisor 4/17/2012 Vote