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Rank
18th
Out of 165

Sheraton Waikiki

Average Price: $282  
 
Hotel Class:
2255 KALAKAUA Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 8 of 17
Average review rating: 3.71
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (80) , MyTravelGuide (157) , Travelocity (18) , TripAdvisor (1223) , YahooTravel (36)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 133 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
complain (6)   desk (21)   friendly (6)   guest (21)   helpful (13)   hotel (29)   informative (7)   lobby (8)   management (141)   nice (6)   night (11)    
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1. The manager told me that because of the convenience of this location, they can charge whatever they want, and can offer marginal service, and customers will continue to book rooms, and be happy to do so.
"Overrated and Overpriced!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! " Read full review on TripAdvisor   3/19/2012 Vote      
2. Manager was very pleasant but being an SPG member meant absolutely nothing.
"Poor Room. Good Hotel Location. " Read full review on TripAdvisor   2/18/2012 Vote      
3. When we checked in we did not have a private balcony but the manager was accommodating and transferred us to another room that had a private balcony.
"hotel " Read full review on TripAdvisor   2/8/2012 Vote      
4. I have to give the highest praise to Doug ,the guest service manager , who helped me make our stay a special .
"Breathtaking views " Read full review on TripAdvisor   1/27/2012 Vote      
5. The Manager MITCHELL was also super helpful in getting my family set up in the right rooms on the same floor and close by.
"Excellent Service " Read full review on TripAdvisor   12/11/2011 Vote      
6. Finally, I know the first receiptionist give us wrong key card, this lady - Candice, dress in black, like a manager, but the service & manner she provided is really bad, I feel she is discrimination to chinese, she do not have smiling & wearing dark face all the time, I have never make compliant before, but this time, I cannot.
"Bad Front Desk customer service I never have " Read full review on TripAdvisor   12/10/2011 Vote      
7. I went up front to ask a manager for help and five minutes later someone came by and ten minutes later we had glasses of wine.
"Rum Fire was rummy " Read full review on TripAdvisor   10/30/2011 Vote      
8. As the checkout time was very early, the Manager could not resolve the issue, and there was no choice but to accept the charge.
"Great stay, but check the charges! " Read full review on TripAdvisor   10/6/2011 Vote      
9. We don't ever usually complain so we do so very quietly, and I think that's the key- manager said she appreciated us not making a big fuss.
"Disappointed with rooms but service brilliant " Read full review on TripAdvisor   7/25/2011 Vote      
10. Dirty (food crumbs on floor), stains on most bathroom surfaces, shower did not work properly, very sparsely furnished room, very crowded and busy hotel, The Duty Manager was helpful in solving the problems within his power but the fact remains this hotel is overpriced and very much in need of a major overhaul.
"Very Disappointing " Read full review on TripAdvisor   6/22/2011 Vote      
   
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