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OpinionWell
Rank
18th
Out of 165

Sheraton Waikiki

Average Price: $282  
 
Hotel Class:
2255 KALAKAUA Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 8 of 17
Average review rating: 3.71
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (80) , MyTravelGuide (157) , Travelocity (18) , TripAdvisor (1223) , YahooTravel (36)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Concierge
Appears in 101 comments. 
90% wrote positive comments about concierge
The following words were used in comments with Concierge:
excellent (6)   friendly (7)   great (11)   helpful (27)   hotel (15)   need (6)   nice (6)    
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1. Nicest staff around, ESPECIALLY Serina, the concierge who helped up plan so many fun, easy, awesome excursions on a walk-up basis at the front desk help area.
"Paradise, wonderful staff -Serina " Read full review on TripAdvisor   4/3/2012 Vote      
2. Concierge was very helpful after waiting in line to use her services.
"Everything you Want in a Hotel on the Beach " Read full review on TripAdvisor   3/21/2012 Vote      
3. The pool guys are always happy chirpy and helpful, but concierge and valet looked a little moody at times.
"Fantastic stay. Should be much higher on Tripadvisor ratings " Read full review on TripAdvisor   11/6/2011 Vote      
4. Outside pool concierge was great and friendly.
"A mixed bag but overall very good. " Read full review on TripAdvisor   11/1/2011 Vote      
5. The travel desk and concierges were AWESOME, they helped us plan some fantastic excursions and got us a good deal on a rental car.
"Great Location, Friendly Staff... " Read full review on TripAdvisor   10/17/2011 Vote      
6. Agree that the staff (reception, concierge, etc.) are polite, friendly and obliging; that was a real plus in a hotel that was hard to like.
""Grand Central Station" " Read full review on TripAdvisor   10/1/2011 Vote      
7. The concierge service in the lobby is free of charge and can help with anything you need while you are there.
"Amazing service and Great location!!!! " Read full review on TripAdvisor   9/25/2011 Vote      
8. The concierge desk is most helpful with their event planning although perhaps a little under staffed.
"A gem of a hotel and we're heading back! " Read full review on TripAdvisor   8/23/2011 Vote      
9. The service at the front desk and the concierge desk was excellent but if you speak to housekeeping or anyone over the phone you will struggle with language issues and lack of direction.
"Great location but busy " Read full review on TripAdvisor   8/17/2011 Vote      
10. TIPS: get to the pool early one day and get a seat in the front row for a spectacular view; make reservations for dinner each night (Duke's and Hula Grill esp) or you will find yourself at a chain place after walking around for an hour; take an outrigger canoe ride ($15/person $40 for photo cd) thru one of the surfing companies down the beach by Duke statue; use the concierge for reservations-they can get better times than you canon your own.
"Would stay again " Read full review on TripAdvisor   8/3/2011 Vote      
   
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