AQUA Waikiki Wave, Honolulu, Service

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OpinionWell
Rank

26th

Out of 165

AQUA Waikiki Wave	Average Price: $167 Check Rates

Hotel Class:

2299 Kuhio Avenue

Honolulu, 96815 View map

2-Star Hotel Rank: 5 of 51
Average review rating: 4.01

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (123) , MyTravelGuide (11) , Travelocity (41) , TripAdvisor (1169) , YahooTravel (30)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (51) balcony (198) bar (122) bath (23) bathroom (199) beach (806) bed (145) breakfast (157) charge (46) check in (115) check out (31) complimentary (32) concierge (69) cost (53) deal (79) decor (39) dinner (44) fee (27) food (172) front desk (257) hotel (2711) housekeeping (82) lobby (180) location (865) lunch (21) maid (36) manager (68) money (135) ocean (180) parking (535) pool (258) price (319) rate (105) recommend (250) restaurant (305) room (2168) service (291) sheets (24) shower (106) shuttle (38) staff (1027) street (362) suite (168) to park (70) towel (152) tub (23) value (185) view (343) walk (375) wireless (107)

Service

Appears in 291 comments.

84% wrote positive comments about service

The following words were used in comments with Service:
clean (28) customer (26) desk (20) elevator (21) excellent (32) friendly (22) good (34) great (47) guest (17) helpful (18) hotel (80) liked (11) location (24) nice (16)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Bottom line, a great value for the price, conveniently located, fairly good customer service except for that one guy, room is clean and fully furnished, albeit the noise level off the patio to the wee hours of the morning (it is, after all; Waikiki), and the signs of age.

"Average hotel for a good price " Read full review on TripAdvisor 5/20/2012 Vote

2. Customer service: the cleaning lady is nice and friendly and asked us if we needed anything during the one day we refused cleaning.

"Average hotel for a good price " Read full review on TripAdvisor 5/20/2012 Vote

3. Service was wonderful, but the lack of adequate parking facilities brought down the hotel rating.

"Just Ok " Read full review on TripAdvisor 5/19/2012 Vote

4. She is a great asset to your hotel and would be great in any customer service area.

"Economical " Read full review on TripAdvisor 5/18/2012 Vote

5. the rooms are large, clean and the service was good.

"WE WERE DELIGHTED WITH THE CHOICE " Read full review on TripAdvisor 5/9/2012 Vote

6. the price was okay but the service was excellent.

"hidden gem " Read full review on TripAdvisor 5/8/2012 Vote

7. ;) Service was friendly, professional and helpful.

"Great location, spacious and clean rooms, comfy beds! " Read full review on TripAdvisor 5/3/2012 Vote

8. Thank you Gabriel for the excellent service.

"I love Aqua Waikiki Wave!!! " Read full review on TripAdvisor 5/1/2012 Vote

9. You can sign out beach towels each day, which is a very nice service.

"Trip to Hawaii " Read full review on TripAdvisor 5/1/2012 Vote

10. The Aqua provides ear plugs free of charge, which is a nice service since it can be loud at night around Waikiki.

"Trip to Hawaii " Read full review on TripAdvisor 5/1/2012 Vote