The Royal Palm Hotel, Miami, Front Desk

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Rank

76th

Out of 468

The Royal Palm Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1545 COLLINS AVENUE

Miami, 33139 View map

3-Star Hotel Rank: 36 of 122
Average review rating: 3.53

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (109) , MyTravelGuide (1189) , Travelocity (34) , TripAdvisor (308)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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balcony (40) bar (57) bath (15) bathroom (98) bathtub (10) beach (366) bed (106) bill (21) breakfast (22) charge (54) check in (59) check out (15) concierge (17) cost (20) deal (17) fee (114) food (34) front desk (100) gym (17) hotel (756) housekeeping (40) lobby (70) location (223) maid (13) manager (50) money (40) ocean (103) parking (50) pillow (15) pool (235) price (53) rate (22) recommend (49) restaurant (51) room (893) room service (22) service (123) sheets (37) shower (54) staff (184) street (20) suite (60) towel (109) tub (12) valet (35) valet parking (15) value (13) view (99) walk (50) wireless (12)

Front desk

Appears in 100 comments.

50% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (10) desk (102) friendly (14) great (5) helpful (12) hotel (5) lobby (6) management (8) need (5) nice (5) problem (5) rude (5) staff (17) suite (6) towel (9) upgraded (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk personel was very friendly.

"Will be back soon! " Read full review on Expedia 9/22/2010 Vote

2. The front desk clerk was extremely helpful and our new room was a suite, much nicer, but still the carpet had major issues.

"Second room very nice, carpet cleanliness was awful... " Read full review on Travelocity 4/1/2010 Vote

3. Front desk staff was pretty nice.

"You get what you pay for! " Read full review on TripAdvisor 3/19/2010 Vote

4. I actually went to the front desk to ask for this - the person helping me seemed confused, disappeared to a back room for awhile, came back with a small legal notepad and 2 pens for me.

"Disappointing, overpriced hotel - believe the reviews! " Read full review on TripAdvisor 2/27/2010 Vote

5. Front desk people were nice even though they had no knowledge of the $100 food was supposed to provide.

"good place " Read full review on Travelocity 2/1/2010 Vote

6. Every one at the front desk was nice.

"Wonderful " Read full review on TripAdvisor 10/28/2009 Vote

7. The front desk was friendly and very helpful.

"A Great Time!! " Read full review on TripAdvisor 7/12/2009 Vote

8. The front desk staff were very friendly and when we checked out there was a movie on our bill that we did not order so it was removed, no questions asked.

"Not Recommended if your expectations are high " Read full review on TripAdvisor 7/7/2009 Vote

9. Staff was very friendly, from the front desk, bringing us a crib upon request, holding our bags for a late checkout, getting us a cab to airport, etc. Location was excellent (within walking distance to everything-no need to rent a car) & beach was great with cabanas, chairs & umbrellas readily available.

"Was Nervous, But No Need To Be " Read full review on Expedia 4/15/2009 Vote

10. Had a small issue with an internet issue in the lobby (wasn't working very well) and the front desk employee helped me with resolving this issue and informed me the concierge would print anything I needed for free.

"Loved the Royal Palm " Read full review on TripAdvisor 1/21/2009 Vote