Arizona Biltmore, Phoenix, Front Desk

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Rank

8th

Out of 366

Arizona Biltmore	Average Price: $254 Check Rates

Hotel Class:

2400 East Missouri Avenue

Phoenix, 85016 View map

5-Star Hotel Rank: 1 of 13
Average review rating: 3.87

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (39) , MyTravelGuide (8) , Travelocity (7) , TripAdvisor (820) , YahooTravel (57)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (65) balcony (57) bar (138) bath (32) bathroom (124) bed (99) bill (50) breakfast (144) cabana (61) charge (60) check in (77) check out (27) concierge (78) cost (50) deal (40) decor (27) dinner (106) fee (93) food (313) front desk (131) gym (38) hotel (891) housekeeping (48) landscape (37) lobby (67) location (89) lunch (58) manager (53) massage (45) money (45) parking (97) patio (70) pool (573) price (109) rate (89) recommend (115) restaurant (285) room (1175) room service (73) service (508) shower (81) spa (207) staff (423) suite (68) towel (55) tub (35) valet (40) value (28) view (75) walk (73)

Front desk

Appears in 131 comments.

59% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (6) great (5) helpful (4) hotel (10) liked (7) management (7) problem (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff was gracious under pressure, and the next morning our room was switched.

"Almost perfect " Read full review on TripAdvisor 4/11/2012 Vote

2. The grounds of the resort are beautiful and the staff was excellent from the front desk to the waiters in the restaurants and everyone in between.

"pretty bad room " Read full review on TripAdvisor 4/11/2012 Vote

3. I was surprised at how friendly everyone was, from the front desk to the gardeners.

"Awesome family friendly resort " Read full review on TripAdvisor 3/27/2012 Vote

4. The people at the front desk were pleasant but didn't offer another room or any concessions.

"Overrated. " Read full review on TripAdvisor 1/29/2012 Vote

5. Upon arrival the front desk personel was superb, he told us all about the property and even upgraded us when we explained it was our first visit and we were celebrating my birthday.

"Easy to love the Biltmore " Read full review on TripAdvisor 12/31/2011 Vote

6. However, the front desk staff seem a little presumptuous almost like you are bothering them to check in.

"2 Very Nice Hotel Stays " Read full review on TripAdvisor 12/9/2011 Vote

7. Back to the front desk to try and move to a room that maybe has water so i can have the luxurious amenity of a SHOWER.

"Worst Disaster Ever " Read full review on TripAdvisor 11/22/2011 Vote

8. The front desk service was very prompt and friendly.

"Good service, average rooms " Read full review on TripAdvisor 10/31/2011 Vote

9. After mentioning to the front desk, the response was they might look into it and you could use the lobby connection.

"Beautiful hotel, but overly priced " Read full review on TripAdvisor 10/28/2011 Vote

10. The bell staff, and the spa staff were great, but the front desk staff left much to be desired.

"Great summer rates - I will be back, despite unfriendly staff " Read full review on TripAdvisor 8/29/2011 Vote