Embassy Suites Indianapolis, Indianapolis, Front Desk

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Rank

12th

Out of 274

Embassy Suites Indianapolis	Average Price: $209 Check Rates

Hotel Class:

110 West Washington

Indianapolis, 46204 View map

3-Star Hotel Rank: 6 of 71
Average review rating: 3.64

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (15) , Travelocity (9) , TripAdvisor (148) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (6) balcony (6) ballroom (4) bar (18) bath (6) bathroom (35) bed (46) bill (8) breakfast (119) charge (8) check in (33) check out (7) check-out (4) complimentary (12) concierge (4) decor (3) dinner (9) downtown (94) fee (6) food (23) front desk (43) hot tub (7) hotel (266) housekeeping (6) lobby (38) location (81) manager (18) money (6) parking (62) pillow (10) pool (37) price (14) rate (15) recommend (16) restaurant (22) room (320) room service (5) service (46) shower (14) staff (69) street (20) suite (129) to park (3) towel (10) tub (11) valet (4) value (8) view (15) walk (34) wireless (10)

Front desk

Appears in 43 comments.

72% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (2) desk (48) friendly (3) good (3) helpful (5) hotel (2) liked (2) maintenance (2) most (2) need (2) noise (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. So no harm no foul but I did feel like the guy at the front desk was just treating me like 'you booked through someone else so go work it out with them'.

"Nice Place with a Meaty Smell " Read full review on TripAdvisor 4/23/2012 Vote

2. Front desk and food servers were fantastic.

"Last minute book through Hotwire--very happy with trip! " Read full review on TripAdvisor 4/10/2012 Vote

3. The only positive experience was there are lots of good eating places nearby and we did have a 911 situation and the front desk & mgr were most helpful; however, none of us planning on staying at this hotel again.

"Anniversary Weekend " Read full review on TripAdvisor 11/26/2011 Vote

4. The front desk staff were friendly and helpful.

"A wonderful stay! " Read full review on TripAdvisor 7/9/2011 Vote

5. I was pleasantly surprised when the very friendly woman at the front desk told me she had a room for us on the 16th floor.

"Disappointed " Read full review on TripAdvisor 7/6/2011 Vote

6. We didn't arrive until 12:40 a.m. and the man working the front desk was very efficient in getting me my keys, etc. for my room.

"Great place to stay in Downtown Indy with a group " Read full review on TripAdvisor 6/20/2010 Vote

7. We had to go all the way back down to the front desk, they checked our cards and said they were good.

"Frustrating " Read full review on Expedia 10/6/2009 Vote

8. Then we were assured everything was good to go so we went out for drinks and some fun, yep, you guessed it, when we returned around midnight same thing except this time it took almost 45 minutes and 2 trips to the front desk to get maintenance there to open the door.

"Frustrating " Read full review on Expedia 10/6/2009 Vote

9. A couple talks with the great staff at the front desk took care of the noise issues, and unsupervised children crowding the pool.

"Another great weekend at the Embassy! " Read full review on TripAdvisor 2/10/2009 Vote

10. the front desk staff were very friendly.

"great experience, convenient location " Read full review on TripAdvisor 6/1/2008 Vote