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Rank
25th
Out of 279

Renaissance Washington Dc

Average Price: $456  
 
Hotel Class:
999 Ninth Street NorthWest
Washington DC, 20001 View map  
4-Star Hotel Rank: 6 of 30
Average review rating: 4.19
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (62) , Travelocity (12) , TripAdvisor (363) , YahooTravel (16)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 18 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
complaints (2)   desk (4)   helpful (2)   hotel (2)   luggage (2)   management (18)    
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1. The restaurant manager was outstanding.
"Hotel review " Read full review on TripAdvisor   4/8/2012 Vote      
2. The TV guide was incorrect, and when I mentioned it to the front desk manager, she asked me if I wanted her to print out a correct guide.
"Fine place to stay " Read full review on TripAdvisor   11/13/2011 Vote      
3. After 6 weeks of writing and calling, and finally posting a complaint online, I got a call from a manager who explained in great detail that since the hotel couldn't figure out how my laptop had been stolen, they wouldn't do anything about it.
"Stole my laptop and harrassed me for reporting it " Read full review on TripAdvisor   3/4/2010 Vote      
4. Food services are worse than marginal - they refused to serve vegetarian meals at the formal dinner 'could you simply put potatoes & veggies on a plate - 'no'' nor to bring the Banquet Manager.
"Conference Hotel Nightmare " Read full review on TripAdvisor   4/25/2012 Vote      
5. Staff was generally helpful, but the managers don't talk to each other so there is limited coordination of service.
"Fine place to stay " Read full review on TripAdvisor   11/13/2011 Vote      
6. The next morning I asked a manager for the same thing, and was told with glee that 2 hours would be no problem.
"Fine place to stay " Read full review on TripAdvisor   11/13/2011 Vote      
7. The next morning I requested to speak with the manager.
"I was not impressed. " Read full review on TripAdvisor   9/12/2011 Vote      
8. Tried to reach a manager.
"Overpriced. Service was horrible " Read full review on TripAdvisor   5/22/2011 Vote      
9. I asked to speak to a manager.
"Horrible Customer Service. Hotel is "Courtyard" standard " Read full review on TripAdvisor   1/11/2011 Vote      
10. After parking my car four stories underground, hauling all my luggage to the front desk to check in (the luggage dropoff was also closed), the manager tells me that there is now space and I can now use valet parking.
"Falls short of the standard I've come to expect from Marriott. " Read full review on TripAdvisor   1/2/2011 Vote      
   
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