Renaissance Washington Dc, Washington DC, Front Desk

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Rank

25th

Out of 279

Renaissance Washington Dc	Average Price: $456 Check Rates

Hotel Class:

999 Ninth Street NorthWest

Washington DC, 20001 View map

4-Star Hotel Rank: 6 of 30
Average review rating: 4.19

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (62) , Travelocity (12) , TripAdvisor (363) , YahooTravel (16)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (19) bar (89) bathroom (73) bed (92) bill (18) breakfast (79) charge (20) check in (43) check out (11) complimentary (12) concierge (51) cost (27) deal (25) decor (12) dinner (20) downtown (30) fee (12) fitness center (21) food (87) front desk (69) gym (26) hotel (765) housekeeping (18) lobby (215) location (222) maid (11) manager (18) neighborhood (12) parking (53) pillow (15) pool (33) price (73) rate (64) recommend (30) restaurant (150) room (688) room service (31) service (116) shower (24) spa (15) staff (199) street (99) suite (25) towel (18) valet (15) valet parking (13) value (16) view (43) walk (115) wireless (48)

Front desk

Appears in 69 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (3) complain (4) desk (71) helpful (7) hotel (3) management (5) nice (3) noise (3) problem (3) quiet (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. After speaking with the front desk, we were given a QUIET room away from all the noise plus we were given Club level which added to the fun.

"A pleasant surprise! " Read full review on TripAdvisor 12/21/2011 Vote

2. The front desk staff was extremely helpful - handed us a map and gave her personal recommendations for spending the day and suggestions for 'fun' restaurants in the city.

"Perfectly Suitable " Read full review on TripAdvisor 11/12/2011 Vote

3. However, the Front Desk staff was extremely efficient in handling the matter and it was taken care of with no problems.

"Great location and Gorgeous hotel " Read full review on TripAdvisor 10/16/2011 Vote

4. Front desk staff & concierge were pleasant & always helpful.

"Convenient Location in DC " Read full review on TripAdvisor 9/18/2011 Vote

5. I try never to be unkind, and I have nobody to blame (front desk was nice, and realistic/honest about the 'views, but helpful in finding a quiet(er) room.

"Agreed - Fine as Convention Base - elegance not included " Read full review on TripAdvisor 9/6/2011 Vote

6. The front desk staff was very nice.

"Comfortable but in need of an upgrade " Read full review on TripAdvisor 8/25/2011 Vote

7. At one point, the internet stopped working altogether and instead of taking responsibility to solve the problem, the front desk gave me the # of tech support so that I do it myself.

"Not great, not bad " Read full review on TripAdvisor 7/23/2011 Vote

8. The front desk was especially friendly and helpful.

"Great hotel; wonderful location. " Read full review on TripAdvisor 7/12/2011 Vote

9. David (from London) was wonderful at the front desk.

"Exceeded Expectations " Read full review on TripAdvisor 4/6/2010 Vote

10. nice front desk staff.

"3.25-stars, Disappointing and a bit depressing " Read full review on TripAdvisor 12/28/2009 Vote