Embassy Suites Philadelphia, Philadelphia, Front Desk

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Rank

15th

Out of 177

Embassy Suites Philadelphia	Average Price: $239 Check Rates

Hotel Class:

1776 Benjamin Franklin ParkWay

Philadelphia, 19103 View map

3-Star Hotel Rank: 6 of 57
Average review rating: 3.77

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (30) , MyTravelGuide (101) , Travelocity (3) , TripAdvisor (392) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) balcony (83) bar (31) bath (9) bathroom (79) bed (63) breakfast (292) charge (19) check in (52) check out (10) closet (10) complimentary (35) cost (22) deal (23) decor (7) dinner (19) downtown (43) fee (12) food (43) front desk (62) gym (12) hotel (602) housekeeping (23) lobby (45) location (212) manager (26) money (14) parking (100) pillow (16) pool (13) price (58) rate (33) recommend (48) refund (9) restaurant (65) room (621) room service (12) service (82) shower (21) staff (172) street (49) suite (312) to park (9) towel (20) valet (30) valet parking (37) value (21) view (113) walk (94) wireless (14)

Front desk

Appears in 62 comments.

81% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (6) desk (63) floor (5) friendly (7) good (5) great (7) helpful (7) housekeeping (4) management (4) nice (7) night (3) pleasant (4) reception (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk staff is certainly willing to help you, but I do think there is a training issue here.

"Praise...and constructive criticism " Read full review on TripAdvisor 3/8/2012 Vote

2. The front desk clerk was very friendly and ensured we had a double room since there was 4 of us.

"Great stay " Read full review on TripAdvisor 2/26/2012 Vote

3. I stayed on 27th floor as I love the high floors, so I asked at the reception and the lady at the front desk (i think she was the manager) just gave the room to me.

"Great in almost everything " Read full review on TripAdvisor 12/29/2011 Vote

4. Fabian who is 'hands-on' to Jackie & Jonathan at the front desk, just Great!small concern about size & crowding of breakfast room, and housekeeping understanding our wishes, but we will go back many times.

"Wonderful Visit " Read full review on TripAdvisor 11/26/2011 Vote

5. The front desk agent was very friendly and sweet and I was pleasantly surprised with our room.

"Wonderful Weekend Get-Away " Read full review on TripAdvisor 11/11/2011 Vote

6. During my stay, the front desk staff was really great.

"Business View of Embassy Suites - Philadelphia Center " Read full review on TripAdvisor 10/31/2011 Vote

7. The front desk staff were incredibly nice and tried to be helpful in every way.

"My new favorite for Philly trips! " Read full review on TripAdvisor 10/18/2011 Vote

8. Great front desk.

"Great location, excellent front desk, breakfast needs improvement " Read full review on TripAdvisor 10/15/2011 Vote

9. The front desk staff were very friendly and allowed me to check in an hour early.

"Great hotel, only one complaint " Read full review on TripAdvisor 7/27/2011 Vote

10. Everyone at the Embassy was wonderful, from Jonathon at the front desk, to the night manager, valet parking, and bell hops.

"One of the few remaining hotels in Philly that allow smokers to smoke in the room! " Read full review on TripAdvisor 7/9/2011 Vote