Embassy Suites Philadelphia, Philadelphia, Service

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Rank

15th

Out of 177

Embassy Suites Philadelphia	Average Price: $239 Check Rates

Hotel Class:

1776 Benjamin Franklin ParkWay

Philadelphia, 19103 View map

3-Star Hotel Rank: 6 of 57
Average review rating: 3.77

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (30) , MyTravelGuide (101) , Travelocity (3) , TripAdvisor (392) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) balcony (83) bar (31) bath (9) bathroom (79) bed (63) breakfast (292) charge (19) check in (52) check out (10) closet (10) complimentary (35) cost (22) deal (23) decor (7) dinner (19) downtown (43) fee (12) food (43) front desk (62) gym (12) hotel (602) housekeeping (23) lobby (45) location (212) manager (26) money (14) parking (100) pillow (16) pool (13) price (58) rate (33) recommend (48) refund (9) restaurant (65) room (621) room service (12) service (82) shower (21) staff (172) street (49) suite (312) to park (9) towel (20) valet (30) valet parking (37) value (21) view (113) walk (94) wireless (14)

Service

Appears in 82 comments.

83% wrote positive comments about service

The following words were used in comments with Service:
clean (8) customer (9) excellent (6) free (6) friendly (9) good (13) great (20) hotel (16) huge (4) internet (7) location (4) nice (5) poor (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. All in all, I felt like the service was poor, the room wasn't clean and since I paid $269.95 per night for my room, I expected a whole lot better.

"Service could be vastly improved, Room didn't feel that Clean " Read full review on TripAdvisor 5/19/2012 Vote

2. The service was good and atttentive.

"Philly Good for Business and Familly " Read full review on TripAdvisor 4/27/2012 Vote

3. And as for the service it was outstanding.

"Excellent Service " Read full review on TripAdvisor 4/25/2012 Vote

4. Service was good.

"Great time with my kids! " Read full review on TripAdvisor 3/30/2012 Vote

5. Clean, well-operated, modern, service-oriented.

Read full review on TripAdvisor 3/28/2012 Vote

6. It is a pity because the service is good, the staff friendly, the breakfast correct, the beds confortable.

"Good hotel but noisy air conditioners " Read full review on TripAdvisor 3/9/2012 Vote

7. Service was also good and everyone was extremely helpful and friendly.

"Great Location " Read full review on TripAdvisor 1/20/2012 Vote

8. the ratings we saw on the tgif restaurant were not reassuring before we left, but we found the service and the food to be exceptional (5/5).

"VERY NICE STAY " Read full review on TripAdvisor 12/4/2011 Vote

9. it was a nice hotel, large comfortable rooms, great beds, good service and polite, solicitous employees.

"Embassy Suites was very nice! " Read full review on TripAdvisor 10/19/2011 Vote

10. Their superior customer service made up for the worn down appearance.

"Great customer service in a dated hotel " Read full review on TripAdvisor 9/27/2011 Vote