Embassy Suites Philadelphia, Philadelphia, Staff

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Rank

15th

Out of 177

Embassy Suites Philadelphia	Average Price: $239 Check Rates

Hotel Class:

1776 Benjamin Franklin ParkWay

Philadelphia, 19103 View map

3-Star Hotel Rank: 6 of 57
Average review rating: 3.77

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (30) , MyTravelGuide (101) , Travelocity (3) , TripAdvisor (392) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) balcony (83) bar (31) bath (9) bathroom (79) bed (63) breakfast (292) charge (19) check in (52) check out (10) closet (10) complimentary (35) cost (22) deal (23) decor (7) dinner (19) downtown (43) fee (12) food (43) front desk (62) gym (12) hotel (602) housekeeping (23) lobby (45) location (212) manager (26) money (14) parking (100) pillow (16) pool (13) price (58) rate (33) recommend (48) refund (9) restaurant (65) room (621) room service (12) service (82) shower (21) staff (172) street (49) suite (312) to park (9) towel (20) valet (30) valet parking (37) value (21) view (113) walk (94) wireless (14)

Staff

Appears in 172 comments.

96% wrote positive comments about staff

The following words were used in comments with Staff:
accommodating (8) breakfast (21) clean (16) comfortable (9) courteous (9) desk (23) elevator (11) extremely (9) friendly (55) good (14) great (25) helpful (53) hotel (34) location (14) nice (18) pleasant (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Staff was courteous and helpful, especially helpful at checkin and when our adult daughter joined us from NYC for a couple days.

"Unusual structure " Read full review on TripAdvisor 5/14/2012 Vote

2. The staff was nice and helpful.

"great location but " Read full review on TripAdvisor 5/11/2012 Vote

3. I also called once we checked out and realized that one of our girls has allergies and forgot her bag containing her epipen and puffer, the staff was very helpful in locating the item and having it couriered to us in DC.

"Excellent Service " Read full review on TripAdvisor 4/25/2012 Vote

4. The staff was friendly and helpful.

"Pleasant experience " Read full review on TripAdvisor 4/24/2012 Vote

5. So overall, we were very pleased with the property, the staff and the value.

"Nice surprise " Read full review on TripAdvisor 4/23/2012 Vote

6. They need to staff the reception desk better at peak check-in/check-out times.

"Nice surprise " Read full review on TripAdvisor 4/23/2012 Vote

7. Staff remained friendly.

"Great location but otherwise average " Read full review on TripAdvisor 4/20/2012 Vote

8. The staff was friendly but can be a bit slow.

"Great location but otherwise average " Read full review on TripAdvisor 4/20/2012 Vote

9. Great hotel- large rooms, helpful and friendly staff, quiet and clean.

"Great stay " Read full review on TripAdvisor 4/20/2012 Vote

10. Friendly staff from the valet to housekeeping.

"Super Service, Good Rooms " Read full review on TripAdvisor 4/16/2012 Vote