Omni Charlotte, Charlotte, Front Desk

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Rank

4th

Out of 269

Omni Charlotte	Average Price: $185 Check Rates

Hotel Class:

132 East Trade Street

Charlotte, 28280 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 3.83

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (38) , MyTravelGuide (684) , Travelocity (6) , TripAdvisor (242) , YahooTravel (57)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 72 comments.

81% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (10) guest (6) helpful (14) hotel (7) informative (4) local (3) management (3) need (4) nice (3) problem (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk was helpful and friendly and I received the King bed I had in my Omni Guest profile.

"Very enjoyable one night stay " Read full review on TripAdvisor 4/24/2012 Vote

2. Great first impressions - the bellman and front desk staff were super and even upgraded us to a suite (Omni Select Member) which was on the sharp front corner of the building with a commanding view.

"Friendly Staff, Excellent Location " Read full review on TripAdvisor 2/10/2012 Vote

3. When I called the front desk from the garage to ask for help all I got was 'we don't own the deck, it's not our problem.

"Parking nightmare - Staff a total ZERO " Read full review on TripAdvisor 10/19/2011 Vote

4. Front desk staff very friendly and helpful.

"Close to everything! " Read full review on TripAdvisor 9/30/2011 Vote

5. Front desk was very helpful.

"Very Nice! Would stay again " Read full review on TripAdvisor 9/27/2011 Vote

6. Front desk staff were super friendly and efficient.

"Excellent location, to Epicenter and Time Warner Cable Arena " Read full review on TripAdvisor 9/17/2011 Vote

7. The front desk that checked us in Saturday afternoon was very pleasant.

"Ear Plugs Come with the Room " Read full review on TripAdvisor 9/11/2011 Vote

8. On my most recent stay, I arrived in Charlotte much earlier than expected; the wonderful front desk agent checked me into my room at 7:00 a.m..

"Nice Hotel Overall - Fitness Options Poor " Read full review on TripAdvisor 8/2/2011 Vote

9. Kudos to Bradley at the front desk for providing us with the best customer service.

"Perfect Girls Getaway Hotel " Read full review on TripAdvisor 5/4/2011 Vote

10. The front desk staff were so friendly and really made us feel welcome.

"Wonderful experience " Read full review on TripAdvisor 4/14/2011 Vote